Contact Center Solutions Featured Article

ICMI Hosting Webinar to Address Three Top Trends of Award-Winning Call Centers

August 01, 2012

The International Customer Management Institute (ICMI) is hosting a webinar on Thursday, August 2, 2012 at 10 AM Pacific / 1 PM Eastern time. Contact center professionals, eager to find out the secret of the call center success, can attend and benefit from the event, which promises to divulge up-and-coming contact center trends.


The webinar – Top 3 Trends of Award-Winning Call Centers – is sponsored by reputable industry communications solutions provider, Jabra, and will highlight the achievements of 2012 Global Call Center of the Year Award Winners UPMC Healthcare, American Water and Allianz Global.

As part of the presentation, attendees will have the opportunity to question these organizations regarding their developments.

Claudia Thorpe, editorial director of Call Centre Focus, and Deborah Wenger, chief operations officer at Jabra, will lead the discussion.

The International Customer Management Institute (ICMI) is a global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

“We're excited to be presenting this webinar, and thankful to Jabra for making it possible to provide this as a complimentary opportunity,” said Marta Kelsey, director of Marketing and Community for ICMI. “Contact center professionals at all levels need to attend this webinar to learn how they can apply the strategy and processes implemented in award winning centers to their centers.”

Attendees can register for ICMI's Top 3 Trends of Award-Winning Call Centers webinar at its website, and will receive a reminder prior to the webinar live date of Thursday, August 2 at 10 AM Pacific / 1 PM Eastern Time.

Though registration is complimentary, advance registration is required.

Jabra, a world leader in developing and manufacturing hands-free communications solutions, recently signed on as a gold sponsor of Microsoft Corp.'s Worldwide Partner Conference (WPC). Jabra's suite of unified communications (UC) solutions, optimized for Microsoft Lync, was highlighted at the WPC (July 8-12, Toronto) in Booth #1437.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Braden Becker

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