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Interactive Intelligence Releases Second Quarter Operating Results

August 01, 2012

Unified IP business communications company, Interactive Intelligence Group Inc. has good news with the announcement of its operating results for its second quarter. The company's second quarter performance was highlighted by a 26 percent year-over-year increase in total orders, which was driven by an 88 percent increase in cloud-based orders, according to the company, affirming the growth of its business at the high end of the cloud contact center market.


Several weeks ago, the company reported that it had seen an impact on reported revenue and profitability during the quarter, as some product orders received in the quarter had revenue recognition deferred to future quarters.

"We will continue to invest in sales, marketing and development in order to further enhance our brand recognition, extend our product capabilities, and gain additional market share, particularly with our cloud-based offering, which is the highest growth segment of our market,” said Interactive Intelligence founder and CEO, Dr. Donald Brown. “Given our strong and growing pipeline of opportunities worldwide, we now expect cloud-based orders to represent 30 to 32 percent of total orders for 2012, up from our previous expectation of 28 to 30 percent, and we expect to achieve our total order growth target of 20 percent for the year.”

Dr. Brown added that Interactive Intelligence is confident in its long-term business strategy to generate shareholder value by steadily increasing recurring revenue and consistently growing faster than the overall market.

Other highlights of the report include the company’s total revenue of $54.8 million, an increase of five percent over the second quarter of 2011. Recurring revenue, which includes both maintenance and cloud-based revenue, increased 27 percent to $28.4 million and accounted for 52 percent of total revenue. Cloud-based revenue increased 59 percent to $5.0 million. Product revenue was $19.7 million and services revenue was $6.7 million, compared to $24.2 million and $5.4 million, respectively, for the same quarter of last year.


Interactive Intelligence is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO is the world’s premier IP communications event. Brandon Rowe,Solutions Marketing Manager, will be a keynote speaker at the event. For more information on IEXPO West 2012 click here.




Edited by Brooke Neuman



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