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Pacific Interpreters and Fluent Language Solutions Join Forces to Improve Customer Service Experience

July 31, 2012

Pacific Interpreters, Inc. recently announced that it will work with Fluent Language Solutions, a provider of video interpreting and translation services and local onsite interpreting solutions, to enhance their customer service offerings.

“We are thrilled to welcome the Fluent team and its customers to the Pacific Interpreters family,” said Peter Harris, chief executive officer at Pacific Interpreters. “Our combined team will continue to focus on delivering an extraordinary customer experience while providing high-quality language services. This transaction is another example of the commitment of our primary investor, Sterling Partners, to invest in people and technology to expand language services.”


Both companies have been business partners for the past ten years and have been pioneering forces in the delivery of complementary language services. With the acquisition of Fluent Language Solutions by Pacific Interpreters, both companies will effectively consolidate their language access offering to address their customer needs more precisely.

Fluent’s co-founders, Cheryl Pfeiffer, CSC, SC:L, and Richard Haffner, CI, CT, SC:L, who started out as ASL interpreters, will join the executive team of Pacific Interpreters. With the acquisition of Fluent, both companies will also effectively expand their business outreach to include service offerings to customers within the southeastern U.S.

Service offerings include onsite interpreting, service implementation and ongoing customer care.

“This new chapter in the partnership between Fluent and Pacific Interpreters is a win-win for the customers and the companies,” said Pfeiffer.

Pacific Interpreters is a premier provider of specialized language services for healthcare, business and government markets. Pacific Interpreters will be spearheading the combined organization from its Dallas, Texas-based headquarters. The company will also combine Fluent’s current operating locations of Charlotte, NC and Raleigh, NC with its U.S. operations network in Portland, OR and Omaha, NE.


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Edited by Braden Becker



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