IPsoft Achieves Landmark in Number of Automated Customer IT Incidents

IPsoft, a provider of managed services, successfully enabled automatic processes without any human intervention in about 10 million customer IT incidents.

According to company sources, automating processes are less expensive than using humans, and allows human operators to focus on core company issues instead of spending time on simple tasks.

“Though general purpose human clones are not here yet, machines are starting to show that in normatively bounded rationalities, machine intelligence is beginning to rival human intelligence,” said IPsoft’s CEO Chetan Dube. “The integration of these bounded worlds, as machines continue to adaptively learn and excel in such domains, will yield the ultimate answer to the six-decade old Turing challenge when machines achieve parity with human intelligence.”

“With the 10-million incident milestone, IPsoft has empirically demonstrated that in the world of infrastructure management for several Global 2000 companies, the time of machine intelligence has arrived,” Dube added.

IPsoft was able to achieve so many automatic processes owing to the capabilities of its IPcenter v3, IPsoft’s management portal. IPsoft’s expert systems can make a controlled series of decisions enabling automation in various IT processes if a program is available to describe a path from the task’s start to completion.

Complicated processes can also be accomplished by breaking it into sub items, which although a lengthy process, allows the easy following of decisions. This methodology reduces the time taken for achieving tasks significantly compared to manual work.

Such optimized automation processes help in incident, change, release and problem management. As it is, automation virtual engineers can help human engineers tackle an incident. Autonomic systems can be programmed to provide data, restart certain processes, call engineers and update tickets.

“Reaching the 10-million milestone is a huge achievement for the company and also for autonomics,” said Jonathan Crane (News - Alert), chief commercial officer at IPsoft. “Automating processes is cheaper than humans, plus it means the human operators who are in place are focused on handling true exceptions and will find their jobs less mundane and hence more rewarding.”

Recently, IPsoft and Wusys, which supplies cloud computing services, made it possible for more than 21 million competition entries to be submitted during a five-week period for global airline alliance Star Alliance, which hosted a global Internet contest on a specially designed Web portal as part of its 15th anniversary.

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