Avtex's deep capabilities in the contact center and unique position in the Interactive Intelligence partner community came to the forefront when it received multiple awards at the annual customer and partner conference hosted by Interactive Intelligence.
Interactions 2012 saw Avtex, a provider of integrated solutions, walk off with three awards: 'Support Partner of the Year' for delivering excellent customer support, 'Leading Edge Partner of the Year' for its ability to integrate Interactive's solutions with popular platforms from Microsoft and 'Marketing Partner of the Year' because it executed the most effective marketing campaigns.
"These awards represent the full breadth and depth of our capabilities as an organization," said Owen Robinson, vice president of contact center solutions at Avtex.
Avtex is a long-time Interactive Intelligence Platinum Elite Partner and provides sales, deployment and support of the Interactive Intelligence flagship product, Customer Interaction Center. Its single-platform, open architecture is designed to eliminate the cost and complexity introduced by multipoint products, company officials noted.
Its unique position within the Microsoft Partner Program is evident in the acquisition of four gold and six silver competencies. It is also a Microsoft Certified gold Partner and recently had the honor of being named as the 2012 Microsoft Communications Technology Partner of the Year.
By providing customers with tailored solutions to maximize ROI, allowing businesses to optimize customer interactions, constantly innovating new ways for client interaction through various technologies and business process automation functionality, Avtex has demonstrated the depth and breadth of its contact center capabilities.
Avtex has over 1,200 customers in seven countries with offices located across the country.
Integrated interaction solutions provider Avtex acquired Reliant CCS, a source of contact center solutions based in Greenville, South Carolina. The acquisition will go a long way in strengthening Avtex's geographic reach by reinforcing its presence in the southeast.
Interactive Intelligence is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO is the world’s premier IP communications event. Visit Interactive Intelligence in booth #807. For more information on ITEXPO West 2012 click here.