Contact Center Solutions Featured Article

Foxgate Solutions Expands Operations in Cebu City, Philippines

May 30, 2008

Integrated business process outsourcing (BPO) and contact center solutions provider Foxgate Solutions has expanded its call center in Cebu City, Philippines, the company said.

The center services  clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service.

"The Philippines offers exciting new opportunities for many business organizations around the world, specifically the United States and the United Kingdom, to advance their growth strategies and expand their service capabilities, while maintaining high levels of customer service at a reduced cost.

The call center market in the Philippines continues to be a growing and dynamic market. Foreign companies consistently change their approach to reduce costs, improve efficiencies, and improve customer service and many other goals, said Manus.

”Many clients view international presence as a key differentiator, enabling speed to market in expansion strategies. We consider this new facility to be yet another avenue to extend our clients’ market reach, reduce cost and deliver the highest level of service to our clients, their clients and their customers," said Manus.

Foxgate Solutions caters to a broad range of industries, from small to medium scale enterprises with a support requirement for call center operations from five to 200 seats, according to the company.

They also provide complete customer lifecycle management through interactive voice response technology and web-enabled customer contact services that utilizes voice, e-mail, voice over internet protocol (VOIP) and Internet chat communications that are fully integrated with real-time systems and historical data archives, said Manus.

Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

Don't forget to check out TMCnet’s
White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Article comments powered by Disqus

Related Contact Center Solutions Articles

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!