Contact Center Solutions Featured Article

Foxgate Solutions Expands Operations in Cebu City, Philippines

May 30, 2008

Integrated business process outsourcing (BPO) and contact center solutions provider Foxgate Solutions has expanded its call center in Cebu City, Philippines, the company said.

The center services  clients in the United States, United Kingdom, and the Philippines with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews, Order Taking, Surveys, Technical Support, and Website Receptionist Service.

"The Philippines offers exciting new opportunities for many business organizations around the world, specifically the United States and the United Kingdom, to advance their growth strategies and expand their service capabilities, while maintaining high levels of customer service at a reduced cost.

The call center market in the Philippines continues to be a growing and dynamic market. Foreign companies consistently change their approach to reduce costs, improve efficiencies, and improve customer service and many other goals, said Manus.

”Many clients view international presence as a key differentiator, enabling speed to market in expansion strategies. We consider this new facility to be yet another avenue to extend our clients’ market reach, reduce cost and deliver the highest level of service to our clients, their clients and their customers," said Manus.

Foxgate Solutions caters to a broad range of industries, from small to medium scale enterprises with a support requirement for call center operations from five to 200 seats, according to the company.

They also provide complete customer lifecycle management through interactive voice response technology and web-enabled customer contact services that utilizes voice, e-mail, voice over internet protocol (VOIP) and Internet chat communications that are fully integrated with real-time systems and historical data archives, said Manus.

Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.

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