Frost & Sullivan honored outsourced customer experience management services provider, Teleperformance with the 2012 Asia Pacific Contact Center Outsourcing Service Provider of the Year Award in recognition of the company’s performance in revenue management, market share, capabilities, and overall contribution to the ICT industry.
Frost & Sullivan explained that its awards are presented to companies that demonstrate best practices in their industry, commending the diligence, commitment, and innovative business strategies required to advance in the global marketplace and the 2012 Frost & Sullivan Asia Pacific ICT Awards seeks to recognize companies and individuals that have demonstrated outstanding performance across Asia Pacific.
Teleperformance asserted that the 2012 contact center outsourcing service provider of the year is the 17th award it has received from Frost & Sullivan since 2006, and now it has won the Provider of the Year Award in all four regions of the world Frost and Sullivan evaluates; North America, Latin America, EMEA and Asia Pacific.
The company stated that its customer experience management services possess the technological infrastructure, skills and methodologies required to rapidly deploy and manage users’ programs, while proactively adapting to changes in their markets. It also gives them the ability to handle fluctuations in business volume without having to manage the difficult issue of redeploying human resources.
Frost & Sullivan acknowledged that Teleperformance stayed ahead in a fiercely competitive outsourcing market by transforming itself to be a reliable partner to deliver excellence in customer experience and maintained remarkable growth, in terms of revenue, new customers and employee numbers.
Teleperformance added that its financial strength and health allows for a vast multicultural presence enabling users to provide solutions to local clients as well as to provide a variety of management solutions suited to their clients’ organizational structure. The company is also committed to significant growth through strong partnerships and by delivering results that consistently exceed expectations.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
Stay in touch with everything happening at ITEXPO. Follow us on Twitter.