Warm Health Allows Health Plan Members to 'Live Chat' with Care Managers about Benefits

Warm Health, a provider of care management communications, today launched its Warm Health App, which delivers on-going, interactive care and disease management programming to health plan members while allowing them to have a direct, secure communication link with their care managers, live video chats, all done over the cloud and members’ smartphones.

Cloud solutions allow organizations to store data and manage their computer systems over the Internet.

The app is currently available for the iOS platform, according to the company.

“We’re extremely proud to bring this app to the marketplace for healthcare organizations and their members,” said Warm Health CTO Tim Cameron. “Health plans benefit from a secure, encrypted cloud-based communication channel with their members. Care management teams benefit from a completely integrated communication system that’s capable of reaching out to all members while highlighting those in need of help.”

He added, “Members benefit from the convenience of being able to read personalized communications on their schedule, and from the ability to ask for help whenever they need it. This app represents the next generation of interactive healthcare communications.”

The app allows health plan members to have a live chat with a care manager about benefits related to any  Warm Health interactive clinical program, such as Maternal Health or Diabetes, a company press release reports. The Warm Health App also allows members to log their mood, weight or other personalized data points in a journal, which, the press release states, “can serve as a starting point for discussions with their care manager.”

In a survey of members who used a live chat format with their health insurers, “a vast majority gave it positive reviews, with more than 89 percent saying they would more than likely use online chat again to contact the plan. More than 73 percent of providers indicated they were likely to use live chat again.”