Contact Center Solutions Featured Article

Alpine Access Seeking Candidates for Canada Virtual Call Center

April 10, 2012

Virtual contact center services provider, Alpine Access, looks to expand in Canada. The company announced it is actively pursuing 150 Canadian-based employees for work-at-home positions in the next 30 days.

Alpine Access currently employs approximately 5,000 people in over 1,800 cities and towns throughout the U.S. and Canada. Hiring efforts for the next four weeks will focus on candidates living in New Brunswick, Saskatchewan, British Columbia, Alberta and Novia Scotia, though the firm emphasizes it will also accept applications from Canadians living in other provinces.


According to Alpine Access, which employs 100 percent home-based agents, candidates are sought after to provide services to customers of a large Canadian communications service provider. Ideal candidates are self-starters desiring home-based employment. Alpine Access customer care professionals have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills, the company said in a press release.

“As more and more Canadian companies choose Alpine Access' home-based, customer care solutions, we are in the fortunate position to expand our workforce with additional Canadian-based employees,” said Christopher M. Carrington, president and CEO of Alpine Access. “It is the outstanding value that we offer to businesses coupled with the improved work/life balance enjoyed by employees that make us the largest and fastest-growing international provider of a home-shored employee workforce.”

“Home-shoring” refers to the home agent model as a way of differentiating it from the offshore outsourcing model. The practice has the advantage of allowing a company to use an agent workforce comprised of individuals from the home nation, but with many cost advantages that are at least as beneficial as the offshore model – with none of the drawbacks of heavy accents, cultural problems or negative perception of shipping jobs overseas.

The company's continued hiring is a direct result of increasing demand for its virtual work-at-home model.

“The home-based agent delivery model for customer care is rapidly growing as a preferred method of delivery for companies in the United States and Canada,” said Melissa O'Brien, research analyst at IDC.  “Alpine Access is one of the leading pure-play providers of home-based agent services and looks likely to continue strong growth.”




Edited by Braden Becker



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