Contact Center Solutions Featured Article

Spanlink Intros Spanlink Guarantee

March 29, 2012

Cisco partner, Spanlink Communications has rolled out Spanlink Guarantee, a solution that includes business and technical component to helps users while deploying Cisco collaboration and contact center solutions.


Spanlink Communications has been Cisco’s certified partner and in the customer care and enterprise productivity space, Spanlink offers three Cisco Collaboration Solutions – a solution for small to medium-sized contact centers, called Unified Contact Center Express (UCCX);  a solution for medium-sized to large contact centers, called Unified Contact Center Enterprise (UCCE); and solutions that provide Enterprise Productivity.

Now with the introduction of Spanlink Guarantee, Spanlink is taking its partnership with Cisco to the next level by guarantying that the users will achieve the cost savings, revenue increases, customer retention improvements or other business improvements identified.

Spanlink promises to continue to work with the customer to help make the enhancements needed to the Cisco contact center and collaboration solutions, even if the customer and Spanlink perform all the actions required by the assessment and the goals are not met.

 “We use our business case assessment to align the customer’s business processes and objectives with their customer service goals,” said Scott Vincent, EVP of Sales, Spanlink. “These objectives can vary, but often times include driving growth, controlling costs, retaining customers or improving agent productivity. Based off the assessment, we are able to identify the technology necessary for the customer to meet their objectives and we leverage key business metrics to provide the customer with a clear ROI they can count on.”

The business element takes care that customers who participate in Spanlink’s business case assessment will achieve the results identified as part of that assessment, and the technical element assures the customer that the features and functionality presented to them will work exactly as specified.

The Spanlink Guarantee is offered immediate basis at no additional cost to customers, and applies to all new projects.




Edited by Rich Steeves



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