Contact Center Solutions Featured Article

AT&T to Offer Workforce Management Solution for Business Customers

May 14, 2008

AT&T (News - Alert) has announced that it will provide its large and small business customers with a solution for improved workforce management thanks to a partnership with Xora for their Xora GPS TimeTrack solution.
 
With Xora GPS TimeTrack, AT&T business customers can keep better tabs on their company and ensure they're on the right track with timesheet data collection, job/work-order management, payroll integration, location tracking capabilities and businesses timesheet data collection, on AT&T-powered smartphones.
 
Available on May 23 via wireless download, the Xora GPS TimeTrack uses GPS technology provides companies with a mobile punch clock where employees in the field can log starting and ending times for shifts, breaks and specific jobs as well as a place for listing scheduled jobs for the day and other relevant information. The solution can also be leveraged by mobile workers to record specific job-related data for more accurate billing, tracking of inventory, and more. Also, the solution offers management back at the office with the ability to view information in near real-time on a PC.
 
"With the addition of Xora GPS TimeTrack to our robust portfolio of GPS-based offerings, AT&T business customers have access to one of the leading mobile field-service solutions on the market today," said Michael Woodward, vice president, Business Voice/Data and Wireless Products for AT&T's wireless operations.
 
"Xora GPS TimeTrack is easy to use but packs several features that help keep mobile employees in the field rather than in the office, so they can answer calls faster and make more customer visits during the workday while generating significantly less paper. That translates into increased efficiency, reduced costs and improved customer service."
  
Xora GPS TimeTrack will be available through AT&T's small business and enterprise sales teams on the BlackBerry (News - Alert) 8800, BlackBerry 8820, BlackBerry Pearl 8110 and BlackBerry Curve 8310 handsets. Also, Xora GPS TimeTrack will be available on the AT&T Tilt, BlackJack II and MOTO Q 9h global smartphones.
 
Three monthly subscription plans will be available including a Standard subscription for $16.99 for each device, a Premier subscription for $24.99 a device and a Supervisor subscription that will allow work crew leaders to clock team members in and out, at $29.99 a device.
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Accelerating 3G Mobile Video Communications, brought to you by HP Software.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!