Contact Center Solutions Featured Article

May 14, 2008

AT&T to Offer Workforce Management Solution for Business Customers

By Stefania Viscusi

AT&T (News - Alert) has announced that it will provide its large and small business customers with a solution for improved workforce management thanks to a partnership with Xora for their Xora GPS TimeTrack solution.
 
With Xora GPS TimeTrack, AT&T business customers can keep better tabs on their company and ensure they're on the right track with timesheet data collection, job/work-order management, payroll integration, location tracking capabilities and businesses timesheet data collection, on AT&T-powered smartphones.
 
Available on May 23 via wireless download, the Xora GPS TimeTrack uses GPS technology provides companies with a mobile punch clock where employees in the field can log starting and ending times for shifts, breaks and specific jobs as well as a place for listing scheduled jobs for the day and other relevant information. The solution can also be leveraged by mobile workers to record specific job-related data for more accurate billing, tracking of inventory, and more. Also, the solution offers management back at the office with the ability to view information in near real-time on a PC.
 
"With the addition of Xora GPS TimeTrack to our robust portfolio of GPS-based offerings, AT&T business customers have access to one of the leading mobile field-service solutions on the market today," said Michael Woodward, vice president, Business Voice/Data and Wireless Products for AT&T's wireless operations.
 
"Xora GPS TimeTrack is easy to use but packs several features that help keep mobile employees in the field rather than in the office, so they can answer calls faster and make more customer visits during the workday while generating significantly less paper. That translates into increased efficiency, reduced costs and improved customer service."
  
Xora GPS TimeTrack will be available through AT&T's small business and enterprise sales teams on the BlackBerry (News - Alert) 8800, BlackBerry 8820, BlackBerry Pearl 8110 and BlackBerry Curve 8310 handsets. Also, Xora GPS TimeTrack will be available on the AT&T Tilt, BlackJack II and MOTO Q 9h global smartphones.
 
Three monthly subscription plans will be available including a Standard subscription for $16.99 for each device, a Premier subscription for $24.99 a device and a Supervisor subscription that will allow work crew leaders to clock team members in and out, at $29.99 a device.
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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