Contact Center Solutions Featured Article

AMC Technology Achieves Certification from SAP

May 14, 2008

Contact center solutions provider AMC Technology has announced that it achieved “Certified for SAP (News - Alert) NetWeaver” status for their interaction center capabilities integrated with the SAP CRM application.
 
AMC Technology provides multi-channel interaction management solutions for contact centers. As per the latest certification, seven additional Connectors for its MCIS 5.2 product were recognized.
 
The AMC Multi-Channel Integration Suite integrates Microsoft (News - Alert) Dynamics CRM with telephony, IVR, CTI, and contact center systems, from vendors such as Aspect, Avaya, Cisco, Nortel (News - Alert) and others.
 
According to the company, the seven latest certifications are in addition to other AMC product certifications and solidify the company's seamless integration with SAP solutions and a number of other CTI (News - Alert) platforms. This provides their customers with choices for CRM and call center integration needs.
 
AMC’s recently certified connectors, AMC Telephony Connector for Cisco (News - Alert) ICM 5.2, AMC Telephony Connector for Envox CT Connect 5.2, AMC Telephony Connector for AES 5.2, AMC Telephony Connector for AIC 5.2, AMC Telephony Connector for Nortel CCT 5.2 and AMC MCIS WebChat 5.2 integrate with SAP CRM via the SAP integrated communications interface. Also the AMC MCIS Telephony Channel 5.2 connector integrates with SAP CRM via the SAPphone interface.
 
“Achieving this latest round of certified integration with SAP solutions demonstrates our continued dedication to support SAP solutions and our customer base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our partnerships with Aspect, Avaya, Cisco, Envox and Nortel have also been strong, and we will continue to develop products that will enhance the CRM experience.”
 
Back in March, AMC Technology announced it attained Gold Certified Partner status in the Microsoft Partner Program with a competency in ISV/Software Solutions.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Accelerating 3G Mobile Video Communications, brought to you by HP Software.
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!