Contact Center Solutions Featured Article

Message Systems Consolidates Global Customer Support

May 09, 2008

Message Systems, an E-mail solutions provider, announced it has opened a new Message Systems Support Center in Seattle, Washington to expand its global customer support team.

Along with this expansion, the company is also consolidating its customer support department under Alec Peterson to improve technical support and service across all geographies.

"Consolidating our customer support services into a single group improves the flow of information from the pre-sales process through to the post sales process," remarked George Schlossnagle, president and CTO for Message Systems. "In addition, having our professional service staff located together further increases the level of support we can provide for the custom products that our customers use with our standard products."


Peterson, formerly Director of Product Development for Message Systems, and now appointed as director of Technical Services, will handle technical support, professional services and pre-sales support worldwide in his new role. Key challenge would be to ensure a consistent and unified engineering message across all technical touch points.

"Alec is absolutely the right person to manage our new support center," said Schlossnagle. "His incredible knowledge of Message Systems products and his deep understanding of IT environments and the challenges organizations face when implementing email systems will serve our customers well."

With opening of this new Message Systems Support Center on the West Coast, the Basic Support subscribers will now have an expanded access to Message Systems technical support staff, 9 am ET through 8 pm ET, Monday through Friday. It would also provide technical support from 9 am to 8 pm to its subscriber across eight time zones. Gold Support subscribers would continue to have access 24/7.

Anamika Singh is a TMCnet Contributing Editor.

Don’t forget to check out TMCnet’s
White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!