Contact Center Solutions Featured Article

May 09, 2008

Voxify Awarded Applications Partner of the Year by Genesys Telecommunications Labs

By Anshu Shrivastava

Voxify announced that it has been chosen Partner of the Year by Genesys (News - Alert) Telecommunications Laboratories, an Alcatel-Lucent company. The company was honored as the 2007 Applications Partner of the Year.

These awards, according to Genesys’ officials, are based on Genesys Partner growth initiatives and how well partners take advantage of opportunities for collaboration with Genesys during the previous year.

Paul Segre (News - Alert), president and CEO at Genesys, said that the Genesys Partner Program provides a framework for partners to leverage his company’s technology leadership in order to increase their own market share and value.

“Voxify clearly went above and beyond in its effort to motivate the market to adopt new ideas, facilitate joint technology offerings with Genesys and develop integrated solutions for the marketplace,” he added.

Voxify’s officials stated that their company invested a significant amount of resources toward joint customer service solutions which leverage advanced technologies of both Genesys and Voxify.

Morever, Voxify aligned its strategies with Genesys to deliver “comprehensive and contact center solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.”

Voxify enables contact centers to offer self-service for customer phone calls. The company offers self-service solutions and interactive outbound calling applications to the Genesys Voice Platform (GVP).

Additionally, Voxify deploys speech applications capable of sophisticated transactions by using patented technology. Also, officials pointed out that Voxify's applications are capable of handling prescription re-fill orders, passenger flight check-in, and proactive order status.

Recently, the company announced that it is providing critical speech applications in support of the Genesys “Intelligent Customer Front Door (iCFD)” solution.

Pre-integrated with Genesys Dynamic Contact Center, Voxify’s applications deliver a virtual front door for all incoming calls. Officials explained that applications consider caller identity, intent, preferences, and call context to enable personalized interactions.

“Voxify's enterprise-strength applications with intelligent interactions are a natural fit for Genesys' Dynamic Contact Center,” said John Gengarella, CEO at Voxify.

Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.



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