Contact Center Solutions Featured Article

Viable Opens Call Center in Maryland to Serve Deaf and Hard of Hearing Persons

May 09, 2008

Viable, a next-generation video relay services provider for deaf and hard of hearing people, has extended its call center activities to downtown Frederick, Maryland. The call center is located at the heart of the city, at the intersection of the Market and Patrick Streets, close to the main campus of Maryland School for the Deaf (MSD).
 
Established in 2006, Viable works to open new avenues of communication for deaf and the hard of hearing people through its video relay services. This can be accessed using the Internet at home, or via wireless connectivity from other locations.
 
The call center will open its doors May 12. Initially it will employ about 15 people. 
 
For Jason Yeh, vice president of technology at Viable, and a graduate of MSD, there could be no better location for his business. 
 
"It has been my dream to open a business and create jobs where they matter," he said.
 
Viable is a unique organization that is set up exclusively for the benefit of a special segment of society. The majority of employees at Viable are deaf or hard of hearing themselves. All of them are personally interested in the research and development of various technologies to revolutionize the world of communication of the deaf and the hard of hearing community.
 
The VRS call facility uses a video technology that connects the user (who can use American Sign Language) to a video interpreter (VI). Using the VI, the user will dial to the second party and interpret the conversation. Viable VRS offers a number of connectivity options for users. It can be accessed by dialing ViableVRS.tv on any videophone, through one-click connection on the Virtual keypad (VPAD), through one-click connection on Viable Vision for PC, or by dialing ViableVRT.tv using XMeeting for Mac.
 
At present, Viable operates through two different call centers at Rockville and at Ellicott City. Apart from the Frederick center, the company is also planning to extend its services to Towson and Northern Virginia this year.
 
The growth of VRS call centers will not only revolutionize the communication of the deaf and the hard of hearing people, but also provide new employment opportunities for them. 

Rajani Baburajan is a contributing writer for TMCnet.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center, brought to you by Enkata.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!