Contact Center Solutions Featured Article

Velocity Provides Business VoIP Offerings and Call Center Solutions

May 01, 2008

Velocity Networks is now providing additional value to their corporate clients through its hosted VoIP phone service. By combining their IP network expertise with solutions provided by CommPartners and Transera (News - Alert), Velocity Networks is providing enterprise grade VoIP services and call center solutions for business customers.
 
Velocity Network’s CEO, Kurt Wolfgang said in a statement that their customers were paying too much for traditional business phone services but were not convinced that VoIP would perform reliably.
 
When Velocity first looked into offering VoIP for its business customers, they found that they could deliver voice over their broadband infrastructure privately, virtually eliminating the quality issues associated with running VoIP over the public Internet.
 
Wolfgang indicated that with typical savings of 30 to 80 percent, they found that their business customers were eager to adopt VoIP after seeing the quality of their product.
 
Michael Wiley for Wabtec Global Services was looking for a way to save money on their telephone bill and add needed PBX features for their users. He said that Velocity Networks Hosted PBX (News - Alert) service has delivered on both.
 
While several businesses prefer a hosted PBX solution, some businesses still want to own their own PBX equipment. For this reason, Velocity Networks delivers SIP Trunking services to clients that are searching for cost effective VoIP trunks to connect to their IP PBX equipment.
 
Providing a much more cost effective means of transmitting voice vs. traditional phone services, Voice Over IP is packaged as flat rate plans vs. the pay per minute plans of traditional telephone companies. Hosted VoIP offers business phone system features such as voicemail and IVR without requiring expensive PBX equipment. Popularly known as Hosted PBX services, these services have made phone features traditionally reserved for large enterprises available to SMBs.
 
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!