Contact Center Solutions Featured Article

Velocity Provides Business VoIP Offerings and Call Center Solutions

May 01, 2008

Velocity Networks is now providing additional value to their corporate clients through its hosted VoIP phone service. By combining their IP network expertise with solutions provided by CommPartners and Transera (News - Alert), Velocity Networks is providing enterprise grade VoIP services and call center solutions for business customers.
 
Velocity Network’s CEO, Kurt Wolfgang said in a statement that their customers were paying too much for traditional business phone services but were not convinced that VoIP would perform reliably.
 
When Velocity first looked into offering VoIP for its business customers, they found that they could deliver voice over their broadband infrastructure privately, virtually eliminating the quality issues associated with running VoIP over the public Internet.
 
Wolfgang indicated that with typical savings of 30 to 80 percent, they found that their business customers were eager to adopt VoIP after seeing the quality of their product.
 
Michael Wiley for Wabtec Global Services was looking for a way to save money on their telephone bill and add needed PBX features for their users. He said that Velocity Networks Hosted PBX (News - Alert) service has delivered on both.
 
While several businesses prefer a hosted PBX solution, some businesses still want to own their own PBX equipment. For this reason, Velocity Networks delivers SIP Trunking services to clients that are searching for cost effective VoIP trunks to connect to their IP PBX equipment.
 
Providing a much more cost effective means of transmitting voice vs. traditional phone services, Voice Over IP is packaged as flat rate plans vs. the pay per minute plans of traditional telephone companies. Hosted VoIP offers business phone system features such as voicemail and IVR without requiring expensive PBX equipment. Popularly known as Hosted PBX services, these services have made phone features traditionally reserved for large enterprises available to SMBs.
 
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.
 

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