DOW Networks Ready to Meet Demands of Next Generation VoIP Call Center

Telecom Company DOW Networks is expanding its services to support growing demand of its contact center clients around the world. The company will soon be designing and building a new data center to provide increased disaster recovery and redundancy for its call center services and international toll free numbers clients.

"DOW Networks is partnering with more call centers every day," David Wise, chief executive officer of DOW Networks said in a press release. "We are building the infrastructure to become a world-class provider to call center customers and their clients.”

DOW Networks provides voice over IP services to international businesses. The company offers a full suite of call center software including interactive voice response, call recording, call monitoring, workforce management, hosted predictive dialer, broadcast dialing, and call reporting. The new data center is part of an initiative to further align DOW Networks with the growing need for cloud-based call center services and traffic over international toll free numbers as required by the next generation VoIP call center.

Current VoIP call center customers are getting the benefits of using hosted services including saving money on the upkeep, management, and replacement of an on-site telephone system. As indicated, the new data center is aimed at enabling DOW to provide the secure network needed by a VoIP call center taking calls 24/7 over international toll free numbers and local numbers.

The new data center is designed specifically for call center VoIP solutions and disaster avoidance by using redundant systems that can take over in the event of hardware or software failure. It can also be expanded as per the growth of its contact center customers, said DOW.

In June 2010 Technology Marketing Corporation announced that the VoIP Call Center channel, sponsored by DOW Networks, has been launched as the newest addition to the TMCnet channel program.