Contact Center Solutions Featured Article

Contact At Once! and VinSolutions Announce Availability of New Product

February 01, 2012

In collaboration with VinSolutions, Contact At Once! recently announced the immediate availability of a new VinSolutions product. This latest offering provide customers with capabilities such as fully integrated tracking of visitors to their website through real-time analytics tools as well as through proactive chat greetings. These new features and tools could play a direct role in increasing website conversion rates.


In a release, Sean Stapleton, Chief Sales Officer at VinSolutions, said, “As we worked with dealerships to develop comprehensive online marketing and customer relationship solutions, it became clear that dealer chat is a ‘must have. In seeking more than a superficial level of integration, we evaluated numerous chat software vendors, selecting Contact At Once! based on both their rich API’s that enabled us to tightly embed their solution, and on the built-in connectivity to their dealer chat network which includes many of the websites from which our dealers get leads.”

Contact At Once! provide customers with automotive chat software solutions and is currently the only operator in the industry providing a dealer chat network which connects auto dealers with websites that are popularly visited by consumers who are interested in buying a car. 

Marc Hayes, Contact At Once! Founder and Executive Vice President, said, “No dealer wants the hassle and complexity of having to use different chat solutions for each website on which their inventory appears. By embedding our solution, VinSolutions has greatly simplified things for their dealers who can now utilize a single chat solution to manage chats originating from their dealership’s website as well as the third party and OEM websites that are part of the Contact At Once! dealer chat network.”

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Calvin Azuri is a contributing editor for ContactCenterSolutions. To read more of Calvin’s articles, please visit his columnist page.

Edited by Rich Steeves



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