Contact Center Solutions Featured Article

January 27, 2012

Xerox to Build New 500 Seat Call Center in New York State

By Tracey E. Schelmetic


Multinational office equipment company Xerox has finalized plans to build a new call center in Webster, New York. The facility, once completed, will employ up to 500 people. New York's Governor Andrew Cuomo made the announcement and indicated that the state has negotiated with Xerox to finalize terms for the new call center.

“Xerox is a global leader that could have gone anywhere in the world to expand their business, but they chose New York because our state is rapidly becoming the place to be for businesses,” said Cuomo. “By forging successful public-private partnerships like we have with Xerox, we can leverage state resources to generate sustainable economic growth and long-term job creation.”

Local news source Democrat and Chronicle is reporting that the State of New York negotiated with Xerox to encourage the new call center, offering the company $5 million in the state's Excelsior Jobs Program tax credits and a $1 million grant from the Empire State Development Corp. In addition, the state's Monroe County Industrial Development Agency approved a local tax abatement package for Xerox totaling $271,000.

For its part, Xerox plans to invest $4.3 million to renovate a portion of an existing building on its Webster campus. The new facility will cover about 23,000 square feet, will be kitted out with state-of-the art IT equipment and call center technology. Construction is expected to start shortly on the facility, and Xerox expects it to be finished by the end of this year.

All in all, the facility should create 350 jobs in 2012 and an additional 150 jobs by 2013.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration, click here.

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Tracey Schelmetic is a contributing editor for TMCnet. To read more of Tracey's articles, please visit her columnist page.

Edited by Jennifer Russell


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