Interactive Intelligence has named technology-driven company, Avtex, a Platinum Elite Partner for 2012. Interactive Intelligence is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company annually highlights resellers that meet their strictest guidelines by awarding them Platinum Elite Partner status, the company’s utmost honor.
“Our Platinum Elite program is the highest standard we offer and demonstrates a reseller’s commitment to achieving maximum return on investment for its customers through superior product knowledge and a focus on long-term customer satisfaction,” said Paul Weber, vice president of Interactive Intelligence.
Avtex’s mission is to use their technology expertise to enable their clients to deliver an exceptional experience to their customers both internally and externally. Avtex is the only provider of fully integrated interaction solutions, offering clients a handful of ways to interact with their customer base by using the web, email, chat, and mobile devices. Avetex’s clients use these services to improve their process, increase their revenue, expand their company, and improve their service.
George Demou, president of Avtex, said his company has been working diligently to maintain customer satisfaction. “We are extremely proud of our partnership with Interactive Intelligence and we’ve worked hard over the last 15 years to deliver the highest quality solutions to our clients. This recognition, along with winning the Interactive Pace Setter award in 2011, are great examples of our team’s breadth and depth of experience,” said Demou.
Demou has used that experience to provide deep capabilities in portal collaboration with their current services to provide the ultimate contact center and CRM system. This integration allows the Avtex to provide a fully functional Customer Interaction Center (CIC).
The CIC can be used in the building or via the cloud service, helping businesses to eliminate costs for software and hardware updates. If a company chooses to use CIC it can also save them the troubleshooting process that comes along with complex technological setups, which normally deal with a multitude of products and equipment.
Interactive Intelligence is a Platinum sponsor of ITEXPO East 2012. To be held Jan. 31- Feb. 3 at the Miami Beach Convention Center in Miami, Fla., ITEXPO is the world’s premier IP communications event. Visit Interactive Intelligence in booth #606. Tim Passios, Director of Solutions Marketing at Interactive Intelligence, will be speaking during “It is time to UCaaS!” and “Size Doesn't Matter - leverage the Cloud to deliver enterprise-class technology within contact centers of all scopes and dimensions.” For more information on ITEXPO registration, click here.
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