Siemens' Cloud Call Center Solutions Garner Awards

Global integrated media company TMC’s Customer Interaction Solutions magazine has honored Siemens Enterprise Communications (News - Alert) with multiple awards for its achievement in advancing unified communications and contact center technologies and demonstrating excellence in innovation.

The magazine has named OpenScape Cloud Solutions as a recipient of the 2011 Internet Telephony Product of the Year Award, and OpenScape Cloud Contact Center as well as the OpenScape Contact Center Customer Collaboration Solutions as Customer Interaction Solutions' products of the year.

"Judging this year was more difficult than ever but I am certain the winners are deserving of Internet Telephony's prestigious Product of the Year Award. These winners have been chosen based on the innovative solutions brought to market that have contributed to the growth of IP communications," said Erik Linask, Group editorial director at TMC.

Siemens Enterprise Communications is a company jointly owned by The Gores Group and Siemens AG (News - Alert). The company has been delivering enterprise communications, including voice, network infrastructure and security solutions that use open, standards-based unified communications and business applications for enhanced collaboration experience.

"We are honored that our OpenScape solutions were recognized by TMC (News - Alert) for its Product of The Year Awards," Chris Hummel, chief marketing officer and president of North America for Siemens Enterprise Communications said in a press release.

"Our cloud and contact center solutions are unique in their categories as flexible solutions that offer a low total cost of ownership. The TMC awards recognize our commitment to offer innovative solutions that help businesses lower the cost of their communications technology and improve productivity through better collaboration," Hummel added.

OpenScape Cloud Solutions use the OpenScape UC Server platform to deliver unified communications in the cloud. The solutions integrate voice, unified communications and Web collaboration, and tailored calling plans are available exclusively through Siemens Enterprise (News - Alert) Communications' partner network.

Referring to its OpenScape Cloud Contact Center service, Siemens Enterprise said that the service is capable of offering the entire sophisticated contact center applications needed to run a world-class service center, with the simplicity and flexibility that only the cloud can provide.

OpenScape Contact Center Customer Collaboration Solutions allow customers to collaborate with contact center agents more securely and simply. They can be deployed as premise-based, managed services, or a cloud offering, said the company statement.

"Siemens Enterprise Communications was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. OpenScape Cloud Contact Center and OpenScape Contact Center Customer Collaboration Solutions have demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, chief executive officer at TMC.

"Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years, and Siemens Enterprise Communications has earned its place with this distinguished honor," added Tehrani.

Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with TMC’s ITEXPO East 2012taking place Jan. 31-Feb. 3 2012, in Miami, FL. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.

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