CCEOC Inc. Awards GOLD Level Contact Center Employer of Choice Certification to Albridge

CCEOC Inc., team of contact center experts, academics, and analysts who deliver innovative programs that create high-morale, high-performance contact center cultures, announced that it has recognized Albridge with Gold Contact Center Employer of Choice certification.

Albridge, a provider of enterprise solutions, custom technology, and business consulting services to institutional and retail financial organizations as well as investment advisors, has been awarded the Contact Center Employer of Choice certification for the third time in a row for its client services and support operations. The certification establishes Albridge as a leader in the industry and consolidates its position as a top employer.

The in-depth reporting and analysis provided by the program make it possible for the management to gain a complete understanding of key employee motivation as well as satisfaction drivers and avenues that support further improvement.

In a release, Jeff Doran, president of CCEOC Inc., said, "Albridge continues to demonstrate excellence in developing and maintaining an employer of choice culture. Employees can feel very proud of this designation and the contribution they make to providing outstanding service on behalf of their clients every day. This award differentiates Albridge as one of the best contact centers to work for in the country."

The Contact Center Employer of Choice award is a benchmarking standard supporting the development and branding of contact centers that are people-centric. Contact centers using the programs effectively enhance the process for not only attracting but also for retaining and continuing to engage top talent. The programs also help in bringing down stress while optimizing performance.

Tom Kelly, Vice President of Client Services, Albridge, said, "The CCEOC program stands for the things that are important to us-employees, clients, shareholders, culture, and community. Through the CCEOC analysis and review, we gained tremendous insight into the motivators that drive employee satisfaction. We've implemented programs targeting critical areas, including training, development, and employee involvement, and have witnessed significant improvements in satisfaction, engagement, and morale across the team. This recognition tells us our client services professionals think we've created a great place to work and we believe this will translate into a positive service experience for our clients."

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