Contact Center Solutions Featured Article

January 18, 2012

Rite Aid Selects WorkPlace's Cloud-Based Workforce Management Services



WorkPlace OnLine, a cloud-based schedule and attendance management service, will be used by Rite Aid in all of its stores.  

Rite Aid aims to improve the visibility, efficiency and control of pharmacy schedules with the cloud workforce management solution. Rite Aid also hopes to improve associated data like labor costs and open shifts at all its stores. Apart from reducing schedule administration time, the solution will help Rite Aid improve compliance with all schedule-related processes. Schedules can be now viewed and confirmed by pharmacists through an associate portal and they can bid for shift anytime and anywhere.

The WorkPlace Rapid Implementation Approach is being used to implement WorkPlace OnLine. The need for any installation is avoided in this approach as the service is provided in the "cloud" and accessed via a web browser. Rite Aid will benefit from reduced upfront costs and regular system updates with this true cloud solution. Rite Aid will also benefit from improvements from the product roadmap. By March 2012, WorkPlace OnLine is expected to be implemented at all Rite Aid stores.

According to Dave Markley, Vice President of Financial and Labor Analysis at Rite Aid, WorkPlace’s expertise on scheduling associates across multiple locations has been one of the key factors for being selected by Rite Aid. Other factors include user friendliness and rapid implementation strategies.

In a release, James Freshwater, Vice President of WorkPlace Systems, said, "We are absolutely delighted to be working with Rite Aid. This implementation is another indication of how important Cloud Workforce Management is to retailers looking to quickly improve productivity and efficiency through the all-important visibility and control that WorkPlace OnLine delivers."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO East 2012, taking place Jan. 31-Feb. 3 2012, in Miami, FL. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO registration click here.

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Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Rich Steeves


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