Contact Center Solutions Featured Article

Qwest Hosted Contact Center Puts Cirro Energy Customers in Control

April 18, 2008

Qwest (News - Alert) Communications has announced an exclusive three-year agreement with Cirro Energy to provide Qwest Contact Center Solutions to Cirro.
 
Cirro Energy has implemented a suite of Qwest Contact Center Solutions,including interactive voice response (IVR), intelligent call routing, multi-channel call distribution, network-to-desktop computer telephony integration (CTI (News - Alert)), and consolidated reporting.
 
Qwest Contact Center Solutions enables Cirro Energy customers to manage their accounts using self-service options, according to Qwest.
 
Company officials explained that with Qwest Hosted Contact Center solutions, Cirro Energy customers have access to Smart Pay, a telephone account management system that allows them to make automated telephone payments at no charge, also eliminating the need for live representatives.
 
The self-service tool accelerates response times for those who need additional assistance and allows Cirro Energy customers to “better manage their accounts any time.”
 
“Cirro Energy believes that you attract and retain customers by delivering the services customers want, when and how they want them,” said Tim Bell, executive vice president at Cirro Energy. “That means offering self-service solutions that put customers in control.”
 
Tom Richards, executive vice president at Qwest Business Markets Group, noted that Qwest’s Contact Center Solutions help attract a growing number of consumers who prefer to manage their own accounts and make it easy to do business with providers like Cirro Energy.
 
Qwest Communications has also announced that its board of directors declared a quarterly dividend of $0.08 per share. The quarterly dividend is payable on May 30, 2008, to all stockholders of record at the close of business on May 9, 2008. Approximately 1.76 billion shares of Qwest basic common stock were outstanding as of March 31, 2008, according to company’s statement.
 
Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.
 
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.

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