Contact Center Solutions Featured Article

Qwest Hosted Contact Center Puts Cirro Energy Customers in Control

April 18, 2008

Qwest (News - Alert) Communications has announced an exclusive three-year agreement with Cirro Energy to provide Qwest Contact Center Solutions to Cirro.
 
Cirro Energy has implemented a suite of Qwest Contact Center Solutions,including interactive voice response (IVR), intelligent call routing, multi-channel call distribution, network-to-desktop computer telephony integration (CTI (News - Alert)), and consolidated reporting.
 
Qwest Contact Center Solutions enables Cirro Energy customers to manage their accounts using self-service options, according to Qwest.
 
Company officials explained that with Qwest Hosted Contact Center solutions, Cirro Energy customers have access to Smart Pay, a telephone account management system that allows them to make automated telephone payments at no charge, also eliminating the need for live representatives.
 
The self-service tool accelerates response times for those who need additional assistance and allows Cirro Energy customers to “better manage their accounts any time.”
 
“Cirro Energy believes that you attract and retain customers by delivering the services customers want, when and how they want them,” said Tim Bell, executive vice president at Cirro Energy. “That means offering self-service solutions that put customers in control.”
 
Tom Richards, executive vice president at Qwest Business Markets Group, noted that Qwest’s Contact Center Solutions help attract a growing number of consumers who prefer to manage their own accounts and make it easy to do business with providers like Cirro Energy.
 
Qwest Communications has also announced that its board of directors declared a quarterly dividend of $0.08 per share. The quarterly dividend is payable on May 30, 2008, to all stockholders of record at the close of business on May 9, 2008. Approximately 1.76 billion shares of Qwest basic common stock were outstanding as of March 31, 2008, according to company’s statement.
 
Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.
 
For all the latest enterprise IP communications, unified communications, and contact center news, please click here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!