Beginning January first of this year, Ontario put stringent new accessibility standards in place for businesses operating in that province. The new standards covered accessible customer service for the disabled, which the Ontario Ministry of Community and Social Services says is not just about ramps or automatic door openers. It’s about understanding that people with disabilities may have different needs when it comes to customer service.
“It can be as easy as asking ‘How can I help?’ and making small changes to how you serve customers with disabilities,” says the Ministry on its website.
The new Accessibility Standard for Customer Service applies to all organizations (public, private and non-profit) that provide goods or services either directly to the public or to other organizations in Ontario and that have one or more employees in Ontario. This includes consultants, manufacturers and wholesalers as well as other businesses and professional services.
People Access, a non-profit organization that provides consulting for businesses seeking to provide access to the disabled, is helping Ontario’s Ministry of Community and Social Services bring improved awareness of the new guidelines to Canadian businesses, the Globe and Mail is reporting today.
Among PeopleAccess’s recommendations are the following:
Businesses and organizations found to be out of compliance with the new standards will be subject to government inspections, financial penalties and even criminal prosecution.
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