Contact Center Solutions Featured Article

April 11, 2008

Suffront Wins CRM Excellence Award from Customer Interaction Solutions Magazine

By Raju Shanbhag


Customer relationship management (CRM) solutions company Suffront has received a 2008 CRM Excellence Award from TMC’s (News - Alert) Customer Interaction Solutions magazine.
 
Soffront has been providing its integrated CRM solutions since 1992. The company in particular focuses on serving the midsize business market segment with solutions that deliver a smooth flow of information to customers, employees and business partners. This helps businesses boost revenue and keep customers happy while minimizing costs.
 
The company’s implementation options including on-demand, on-site, host-to-purchase, and concurrent or named seats. Editors for Customer Interaction Solutions magazine concluded that Suffront’s products and services have substantially improved the processes of client businesses.
 
“We are pleased to receive this prestigious award for the third year in a row,” said Manu Das, Soffront president and founder, in a statement. “As the leader of mid-market CRM software, we offer a comprehensive solution that helps our customers throughout their entire organization — improving productivity, enhancing customer satisfaction, and increasing profitability. When compared with other mid-market CRM solutions, we continue to lead the competition in configuration, price, and functionality.”
 
The CRM Excellence Award is given based on proven benefits that the winner’s solutions provide to clients. To win this award, a company must show that it helped clients enhance customer relationships.
 
Soffront’s integrated CRM capabilities include sales, marketing, customer service, knowledge base, help desk, project management, asset/inventory management, order processing, defect tracking and more. With more than 2,500 CRM customers worldwide, Soffront’s installed base includes Fortune 500 companies, mid-sized businesses, federal, state, and local governments.
 
CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.
 
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.


Related Contact Center Solutions Articles

    Interactive Intelligence, One of the Best Places to Work in Indiana

    We in the U.S. know from hard facts the challenges confronting the "Rust Belt" states of Ohio, Indiana, Illinois, Michigan and Wisconsin. They all for a variety of reasons saw their industrial bases decimated and have struggled to find their economic bearings. [ Read More ]
    05/15/2012

    LivePerson Receives 2012 CRM Excellence Award from CIS Magazine

    Commitment to customers and clients and expanding customer relationships lay the foundation for success, and LivePerson, Inc. was honored with Customer Interaction Solutions 2012 CRM Excellence Award from TMC for its effort to improve customer experience with LP Chat. "We are honored to be recognized by Customer Interaction Solutions for the value that our technology provides to our customers' relationships and ultimately their businesses," Robert LoCascio, founder and CEO at LivePerson, sai… [ Read More ]
    05/15/2012

    Customer Interactions Solutions Magazine Honors 24-7 Intouch as Top Teleservices Provider

    Canadian teleservices provider 24-7 Intouch was once again named to Customer Interactions Solutions Magazine's 27th Annual top 50 Teleservices Ranking list. The company ranked fifth in the Interactive category this year after earning the eighth slot in 2011 and the 31st ranking in 2010. 24-7 Intouch also placed fifth as an International Outbound and seventh as a National Inbound provider. [ Read More ]
    05/15/2012

    Domino's Pizza: Powered by the Cloud

    Domino's Pizza is on top of the pizza-delivery market in the UK and other parts of Europe, with over 720 stores across the UK, Republic of Ireland and Germany. Such popular and relied upon businesses need a solid, effective solution to communicating with customers and taking phone-in orders - traditional telecom solutions just don't cut it. [ Read More ]
    05/15/2012

[ View all Contact Center Solutions Articles ]

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Product Demo

    Contact Center Solutions eBook
    CIC has always been a powerful all-on-one solution for IP business communications. Now with the release of 4.0, CIC provides an architecture that's even more powerful, user tools to make the customer experience even more satisfying, and management tools that improve the performance of any business - dramatically ...

Featured eBook

    Contact Center Solutions eBook
    In this e-book from Interactive Intelligence, you'll learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Here we've compiled a selection of the top news stories, features, white papers, case studies, podcasts ...

Featured Videos

Featured Resources

Ask the Expert

Press Releases