Customers can audit and verify SLAs of their outsourced IT infrastructure with the low cost service from Phixios Inc. An independent verification of the availability of the customers’ outsourced IT infrastructure is provided by this service. The service includes verification of network components like routers, switches, firewalls and load balancers. Servers like Windows, Linux, AIX, Solaris and HP-UX are also included.
“Agentless” availability reporting is provided by the Cloud-based, Phixios IT Outsourcing Verification Service. A specified portion of the outsourced infrastructure can be verified by the customers with this service. Customers can also verify the entire outsourced infrastructure with the service. Monthly reports for availability of the systems and devices monitored are provided by the service. The service also provides access to the Phixios portal. The portal can be used by customers to view ad-hoc availability reports. Availability at a device level and a group of devices to show system level availability are also included in the service.
Customers can verify the entire outsourced contract with the low cost, per device service. Alternatively they can verify designated systems each month. The customer is also provided the flexibility to change what systems and devices are audited each month. An independent verification of the availability SLAs that the outsourcing contractor provides is also provided by the service.
No capital investment outlay is required to avail the 100 percemt Agentless Monitoring from the Cloud. A 100 percent no-touch approach to any devices being monitored has been pioneered by Phixios. The service does not require any software to be installed either on servers or on network devices.
Organizations can be setup to begin monitoring their environment within 24 hours with the Phixios cloud service. Email notification is provided whenever there is an issue or potential issue of a business system, after Phixios begins to monitor the environment. Alerts with detailed performance information are emailed by Phixios to the organization. The organization's technical teams can therefore engage and resolve the problem. The ITIL Event Management processes are therefore supported.