Contact Center Solutions Featured Article

April 09, 2008

Synergy Solutions Expands New York Call Center

By Tracey E. Schelmetic

TMCnet Contributor

Outsourced customer contact solutions provider Synergy (News - Alert) Solutions, Inc. has announced the expansion of their call center facility in Johnson City, New York. Synergy has been operating in the area since 2000. In response to their continued growth in demand for from Synergy’s client base, Synergy has added 80 more workstations to their Johnson City call center, which is expected to provide more job opportunities in the local community. Synergy Solutions is headquartered in Phoenix, Arizona and is ranked on Customer Interaction Solutions magazine's Top 50 Teleservices Agencies Ranking.

The Johnson City center, a state-of-the-art customer contact facility, is a 16,000-square-foot, two-storey building located at 701 Azon Road in Johnson City, NY. The center currently employs 130 professional customer contact representatives. With the addition of 80 workstations, at full capacity, up to 100 more employees will be needed for operation. Continuing their commitment to the local area, Synergy is expecting to expand the center’s workforce to 240 employees within the next four months. Local recruitment efforts are expected to begin immediately. Wages start at $8.50 per hour. “Our entire team is very excited about the expansion and Synergy’s ability to create more employment opportunities in the area,” said Ron Gruss, Center Manager.

Corey Conklin, Founder and Chief Operating Officer of Synergy Solutions, stated, “For the past seven and a half years the amazing people of Synergy’s Johnson City site have demonstrated superior sales and customer support to many of our clients. Client demand for growth is extremely high and recruitment is so strong that expanding to the second floor of our current building was an easy decision. Synergy’s new team members will be working on behalf of one of America’s leading telecommunications companies, providing sales and service support to many product lines across the country. This three year contract was awarded in December of 2007 and operations are scheduled to begin mid-April 2008.”

For more information, visit www.synergysolutionsinc.com.

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