Contact Center Solutions Featured Article

April 04, 2008

CRM Manager Announces 350 Percent Growth for 2007

By David Sims


CRM manager, a provider of implementation and consulting services for clients of Salesforce.com (News - Alert), has announced revenue for 2007 increased by over 350 percent over its 2006 sales.

Company officials report signing agreements with more than 50 new clients in 2007, and hiring Sam Malandra as its executive vice president of sales and marketing to "help further penetrate the enterprise market."

The "continued acceptance and adoption of salesforce.com as the CRM product of choice" was singled out as a major contributor to the company's success, said Andy Atkins, founder and managing partner for CRM manager. "As salesforce.com has grown, we have also seen our growth follow the same pattern."

Atkins said the firm has acquired more than 25 new customers so far in 2008.

"CRM manager has made significant investments in its people as well as expanding its expertise in salesforce.com's applications and platform offerings through additional training and certifications," said Bobby Napiltonia, senior vice president, worldwide channels and alliances, Salesforce.com.

In 2008, CRM manager plans to continue to focus on enterprise applications as well as develop vertical solutions in the technology, manufacturing, business services, pharmaceuticals and non-profit markets, company officials say.

Malandra has extensive experience in the CRM marketplace serving as vice president, Business Development at US Internetworking's Siebel business unit.

In early March Salesforce.com was named to Forbes' "Fastest Growing Tech Companies" list. With annualized sales growth of 85 percent over the last five years, the vendor ranked second only to Google (News - Alert) on the list of technology innovators.

"We are at the forefront of a sea-change taking place in the technology industry today as businesses of all sizes, in virtually every industry, all over the globe, are adopting Software-as-a-Service and now Platform-as-a-Service," said Marc Benioff (News - Alert), chairman and CEO of Salesforce.com.

Selection criteria for Forbes' "25 Fastest Growing Tech Companies" included a minimum of $25 million in sales over the last four quarters; 10 percent annual sales gains over the five previous years; profitability over the past 12 months; and 10 percent estimated annual profit growth for the next three to five years.

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.


Related Contact Center Solutions Articles

    Mitel Integrates Contact Center Solution with VMware View

    With an objective to bring desktop virtualization to the contact centers, virtualization and cloud infrastructure solutions provider VMware Inc. has integrated Mitel's Contact Center Solution for VMware View. This integration enables contact center managers to better serve customers with centralized administration and better security as well as the ability to reduce costs. [ Read More ]
    02/14/2012

    Blending: The Key to Broadening Call Center Quality without Additional Resources

    While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire. [ Read More ]
    02/14/2012

    Is Improperly Used CRM Dragging Your Customer Support Down?

    While companies have been adopting ever more technology to try and support their customers to the best of their abilities - the sales figures for customer support solutions and applications bear witness to this - customers have never been more dissatisfied. Weird? A bit. And it might just be a function of improperly chosen, implemented and used customer relationship management (CRM) solutions. [ Read More ]
    02/14/2012

    VXi Launches UC ProSet for Contact Center Users

    The UC ProSet wired headset designed especially for unified communication users in contact centers and offices has been launched by VXi Corporation. VXi Corporation has improved its unified communication B2B line with this new headphone, the UC ProSet, which incorporates several features for ease and fashion of contact center users. [ Read More ]
    02/14/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.