Contact Center Solutions Featured Article

April 03, 2008

Former eBay Exec Joins LiveOps

By Tracey E. Schelmetic

Virtual call center company LiveOps (News - Alert) this week announced the appointment of Jeremy King as executive vice president of technology. Reporting to LiveOps CEO, Maynard Webb, King will be responsible for the LiveOps On-Demand Call Center Platform and Applications and oversees product management, network operations and engineering.
 
LiveOps operates what it calls "the world’s largest virtual call center," providing both a complete solution with on-demand applications, and the actual home-based agents.
 
“LiveOps’ On-Demand Call Center Platform and Applications are leading edge solutions that are fundamentally changing how call centers operate. I am excited to have Jeremy join LiveOps to oversee our technology as we expand aggressively in the enterprise call center market,” said Maynard Webb, CEO of LiveOps. “Jeremy brings deep experience in designing, managing and scaling the development of innovative platforms like LiveOps.”
 
As the former vice president of engineering and architecture for eBay (News - Alert), King was responsible for eBay’s buying, search, selling, stores, advertising, merchandising and security development teams, which included more than 340 engineers and contractors. King also previously ran eBay’s customer support and trust and safety development teams. During his tenure, eBay's platform scaled to handle more than a 400 percent increase in quarterly transaction volume. King also drove key initiatives to increase code standardization and quality while dramatically reducing project development efforts, time-to-market and overall efficiency.
 
The LiveOps technology platform delivers the scalability of the Internet to the call center environment and offers customers the ability to manage hundreds of millions of calls per month. LiveOps also uses its own platform and applications to run the LiveOps virtual call center with over 20,000 independent home agents, servicing more than 200 customers.
 
“With a complete and fully-integrated call center platform, LiveOps has distinguished itself by its ability to deliver innovative and proven solutions,” said King. “I look forward to building on the company’s accomplishments and accelerating the innovation cycle, so that we can continue to deliver breakthrough results for our customers.”
 
King joins the LiveOps seasoned management team which represents the best thought leaders in the industry, including executives from Adobe, eBay, Hyperion, Netscape, Salesforce.com (News - Alert), Siebel and Yahoo!
 
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps.
 
 


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