Contact Center Solutions Featured Article

Aspect Updates Unified IP CRM Connector to Include Latest Oracle Siebel and SAP CRM

December 08, 2011

Aspect, a provider of customer contact and Microsoft platform solutions, announced updated validations of AMC Technology's Aspect Unified IP 7 CRM Connector to include the latest releases of Oracle Siebel and SAP Customer Relationship Management (SAP CRM).


With Aspect Unified IP CRM Connector, contact centers will be able to manage customer interactions while improving customer experience thanks to the integration of key contact center capabilities with CRM software.

Moreover, customer data is offered at the time the interaction and is presented to the agent, providing access to the information needed for efficient resource utilization, faster resolution of customer issues and better customer satisfaction.

“The partnership between Aspect and AMC Technology allows companies to harness the combined power of their CRM business applications and Aspect contact center solutions to execute a customer contact strategy that delivers powerful business results,” said Serge Hyppolite, vice president of product management, Aspect, in a statement.

The Aspect Unified IP CRM Connector leverages an architecture that has been deployed at large enterprises.

Aspect contact center customers will benefit as the updated validations that AMC performed with Siebel 8.1 and SAP CRM 7 assure its customers of an efficient implementation, streamlined access to important customer information and the ability to leverage existing investments in CRM applications, company officials said.

“By working with Aspect to validate the integration of industry leading CRM applications with Aspect Unified IP, we offer customers seamless CRM and contact center integration,” said Anthony Uliano, founder and chief technology officer, AMC Technology.

Recently, Aspect announced it has been named a leader in CRM industry publication for the fourth consecutive year. This validation confirms that Aspect’s full-featured workforce optimization suite is delivering the next generation of customer contact today.


Rajani Baburajan is a contributing editor for ContactCenterSolutions. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves



Home