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Interactive Intelligence Announces Sponsorship of Dubai Government Contact Center Forum

November 28, 2011

Interactive Intelligence, a provider of unified IP business communications solutions, announced it is sponsoring the Government Contact Center Forum that will be held in Dubai from 12-15 December, 2011.


By being part of this conference, Interactive Intelligence aims to target government departments, one of the biggest call center markets in the world. According to Shaheen Haque, territory manager, Middle East and Turkey at Interactive Intelligence, the Middle East is an emerging market for these services.

“Considering that this field is still relatively new in the region, there is a need to educate key decision makers about the latest technologies, concepts and best practices,” Haque added. “This will play a role in revolutionizing and modernizing the industry and bringing it up to international standards.”

Recently, Frost & Sullivan predicted that the Middle East and Africa will experience higher growth rates in contact center services starting in 2011 due to the demand from outsourcers and the financial services sector.

Interactive Intelligence   provides unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s Customer Interaction Center (CIC) software platform is available on-premise or as a hosted service.

The company has a rich heritage of working with government entities across the world including the Middle East and supporting their contact center technology requirements, Haque said.

“Our sponsorship of the Government Contact Center Forum gives us a good platform to share this wealth of knowledge and experience with event attendees and to showcase our capabilities,” Haque added. “Interactive Intelligence can help current and future customers based on a customized approach to the region’s specific needs.”

Government Contact Center Forum will feature case studies, subject-specific tutorials and workshops by industry specialists. It also provides participants with opportunities for networking with some of the leading Middle East Call Center Awards winners and a Call Center site.


Rajani Baburajan is a contributing editor for ContactCenterSolutions. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves



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