Contact Center Solutions Featured Article

Promero has announced that it has signed a Professional Services Training Agreement with Oracle do Brasil. The firm will provide on-site sales training services to the Oracle do Brasil direct sales team in the region.

 

Training will primarily focus on Oracle's Contact Center Anywhere V8, a scalable, multichannel contact center product. This includes queuing and routing of traditional phone calls in addition to e-mail, chat, fax and Web callback requests. It also provides blended Predictive Dialer and preview dialing, IVR and call recording.

 

Earlier this month Promero announced today the hiring of Cameron Holden as its Vice President of Sales. President Gregg Troyanowski said Holden's "knowledge and experience in architecting contact center products" will be "a great value" to clients.

 

Cameron Holden has more than 19 years in the telecom, technology and communications industry. He was Vice President of Global Networks at Nortel Networks CALA and was recently awarded Nortel's Circle of Excellence Chancellor award for exceeding sales objectives for five consecutive years.

 

He has also held positions as Senior Systems Engineer at Motorola Nortel in Plantation, Florida, International Network Engineer at Northern Telecom Canada and Design Engineer at Bell Northern Research/Northern Telecom Canada.

 

Founded in 2001, Promero sells contact center products. It's a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management and Cognos Channel Partner for Business Intelligence.

 

In September Promero launched a Web site, www.disasterrecoveryondemand.com, which describes its telecommunications disaster recovery on demand service. "Restoring telecommunications services, or providing contingency services, is truly an essential first step to recovery," company officials noted.

 

Voice communications are more vital in managing a disaster than e-mail or other means of messaging, company officials contend: "Live conversations are immediate, delivered in real time, and accurately convey human emotion. When your phone system is working, so is your business."