Contact Center Solutions Featured Article

March 27, 2008

2008 CRM Excellence Awards Winners Announced by Customer Interaction Solutions Magazine

By Tracey E. Schelmetic


Norwalk, CT (March 27, 2008) — Technology Marketing Corporation (TMC) announced today the winners of the Ninth Annual CRM Excellence Awards  sponsored by its flagship publication, Customer Interaction Solutions, www.cismag.com. 
 
The Ninth Annual CRM Excellence Awards winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Awards are based on hard data, facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.
 
“Customer Interaction Solutions magazine implemented the CRM Excellence Awards nine years ago as a way of commending the companies that have proven to be true CRM partners to their customers and clients. The companies selected have demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious assets...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
 
Winning products and services of the 2008 CRM Excellence Awards can be seen below and found in the May and June 2008 issues of Customer Interaction Solutions magazine.
 
Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
 
Company
Web site
Product Name
Allegiance
The Allegiance Engage Platform
Alloy Software, Inc.
Alloy Navigator
Angoss Software Corporation
Angoss FundGUARD™
Aplicor, Inc.
Aplicor Enterprise
Aspect Software
Aspect Unified IP and Aspect Performance Edge
Astute Solutions
ePowerCenter
Autonomy (News - Alert) etalk
Intelligent Contact Center
BT
BT Contact Center Services
Citrix Online
GoToMeeting
Clear C2, Inc.
C2CRM
Consona CRM
Onyx
Cross Country Automotive Services
Argosi Web Portal
CustomerSat
CustomerSat Enterprise(tm)
Empirix Inc.
Hammer Performance Assurance for Siebel
Enkata Technologies
Enkata On-demand Talent and Performance Management
Entellium
eSalesForce
Envox Worldwide
Envox CT Connect
Epicor Software (News - Alert) Corporation
Epicor IT Service Management
eTelecare Global Solutions
Proprietary eTelecare Global Solutions CRM package
FrontRange Solutions
GoldMine Premium Edition
FrontRange Solutions
FrontRange Voice
IEX Corporation, a NICE company
IEX TotalView Workforce Management
InfoCision Management Corporation
Celebrity Hold Messages
Inova Solutions
Inova Solutions OnTrack & LightLink
KANA Software
KANA IQ
LiveOps
LiveOps On-Demand Call Center Platform and Applications
Mall Networks
Mall Networks: Loyalty Shopping Suite
Maximizer Software, Inc.
Maximizer CRM 10
NCO Customer Management, Inc.
Customer Care and Technical Support Services
Neolane
Neolane v4 (Enterprise Marketing Platform)
NextNine
NextNine Service Automation
NICE Systems Ltd.
NICE SmartCenter - Interaction Analytics
Numara Software (News - Alert)
Numara FootPrints
OKS Ameridial
Integrated Customer Support Service
Pegasystems Inc.
Customer Process Manager
Sage Software
Sage SalesLogix v7.2
Salesforce.com, Inc.
Salesforce SFA
SAS
SAS Marketing Optimization
SER Solutions, Inc.
ENSERCLE Customer Interaction Management Suite
Siemens Communications
HiPath ProCenter
Sitel
Sitel Outsourcing Services for EarthLink and PeoplePC
Soffront Software, Inc.
CRM software
SoundBite Communications
SoundBite on-demand automated customer contact solution
SugarCRM
Sugar Community Edition, Sugar Professional and Sugar Enterprise
Syntellect (News - Alert)
CIM
TeleDirect International, Inc.
Liberation
TeleTech Holdings, Inc.
TeleTech Performance-Based Learning
Verint (News - Alert) Witness Actionable Intelligence
Impact 360 Workforce Optimization
Verticals onDemand
VBioPharma
VOCALCOM
Hermes.Net - VoIP Call Center Technology
WebEx
WebEx Support Center - Remote Support
Xactly Corporation
Xactly Incent
Z-Firm LLC
ShipRush
 
About Customer Interaction Solutions 
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.  
 
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference. (*Quantcast is an independent Web site that monitors U.S. Web traffic)
 
For more information about TMC, visit www.tmcnet.com.

TMC Contact:           
Jan Pierret
203-852-6800, ext. 228
jpierret@tmcnet.com


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