Global Knowledge is a globally recognized leader in IT as well as business training recently announced the latest of courses where pupils will be able to learn to about installing, commissioning, administering as well as maintaining and troubleshooting Avaya Aura Contact Center Release 6.2. These courses help students prepare themselves for Avaya Aura Contact Center certification as an Avaya Certified Solution Specialist (ACSS).
In an innovative two-day course titled “In What's New with Avaya Aura Contact Center Release 6.2 (1C00021V)”, attendees will be able to find out about the latest platform requirements as well as capacity changes need. They will also learn about compatibilities, fresh features as well as product enhancements that are being brought about by Avaya Aura Contact Center Release 6.2.
During the four day Avaya Aura Contact Center - Maintenance (5C00010I) students will cover SIP architecture as well as engineering dependencies for SIP operation. Also included will be security in the SIP Contact Center as well as information on the monitoring of components that are of SIP-based Avaya Aura Contact Center solution. There will be information on the optimization of system performance and upgrades as well as platform migrations. The course is hands-on and one will learn how to work on administering, maintaining, and modifying the Contact Center by going through a number of different activities.
As part of the center’s troubleshooting course (5C00011I), one will gain information on how system components can be addressed. One can also look into server interactions that are in a SIP-based Avaya Aura Contact Center solution. Troubleshooting will also be practiced on Avaya Aura Contact Center systems that are live. One will also learn the means of analyzing, diagnosing, as well as troubleshoot system faults. This will help in the restoration of Contact Center to full operation.
What Global Knowledge has is the latest of core ACSS Avaya Aura Contact Center courses that will help students find an opportunity to work with Avaya Aura Contact Center in SIP and AML environments. This will be with connectivity with CS 1000 as well as Avaya Aura SIP or ME platforms.