Interactive Intelligence Group, a global provider of unified IP business communications solutions, announced it will launch a trial program called Quick Spin that enables organizations to sample the company's communications-as-a-service (CaaS) offering for free.
The CaaS offering from Interactive Intelligence provides cloud-based communications applications for contact centers and enterprises. It includes flexible deployment models for migrating between cloud, premise, and hybrid configurations. Further it addresses the needs for control, security and reliability.
An increasing number of organizations are showing interest in a flexible deployment model including premise-based, cloud-based, or a hybrid of the two that will enable them to adapt the approach according to their evolving needs.
“We designed Quick Spin so organizations can more easily conduct their due diligence process as they consider migrating to a cloud-based communications solution,” said Joe Staples Interactive Intelligence’s chief marketing officer, in a statement.
“The beauty of the program is that configuration is straightforward -- organizations can get up and running in as little as 30 minutes -- yet users still get to sample the many sophisticated CaaS applications we offer, such as skills-based routing, real-time word spotting, supervisory monitoring, a feature-rich Web client, and extensive reporting,” Staples added.
The Quick Spin program gives organizations the kind of hands-on experience that will further maximize the success of their migration to cloud-based communications. The program will be delivered via a Web portal, so organizations can quickly set up interactive voice response menus, skills-based routing, call flows, real-time speech analytics, and more.
The features included in Quick Spin are designed to give trial users a taste of the full functionality of the company's hosted services. They are part of the CaaS offering and include virtually all of the vendor's premise-based functionality, such as IVR, multichannel routing, quality monitoring, outbound predictive dialing, customer feedback surveys, unified messaging, and conferencing.
The Quick Spin program will be offered beginning in the latter part of Q4 2011. Program terms include a user qualification process, limited trial period, and deployment size parameters, company officials said.
Earlier in June, Interactive Intelligence announced the release of version 4.0 of the Customer Interaction Center (CIC), its all-in-one IP communications software suite offering a new real-time speech analytics application, Interaction Analyzer.