Contact Center Solutions Featured Article

CRM, BI Vendor SAS Acquires Teragram

March 18, 2008

SAS, a vendor of business intelligence and analytics products, has announced the acquisition of privately held Teragram (News - Alert), a vendor of natural language processing and advanced linguistic technology.
 
SAS (News - Alert) officials say the acquisition will improve the company’s own text mining and analytical BI offerings, and "extend them to enterprise and mobile search."
 
"The addition of Teragram's domain expertise and NLP technology will change the landscape of the BI and analytics markets," said SAS CEO Jim Goodnight.
 
Teragram, a 40-person firm headquartered in Cambridge, Massachusetts, will be run as a SAS company. Terms of the acquisition deal were not disclosed. Teragram's NLP customer base includes CNN, Forbes.com, Sony, WashingtonPost.com, Wolters Kluwer, the World Bank and Yahoo!.
 
"As the data explosion continues, companies need an intelligent way to make sense of it all, whether data is in structured databases or in the huge variety of unstructured sources," said Yves Schabes, President of Teragram.
 
Teragram's natural language processing technologies help turn text -- in many languages and from many sources -- into useable information. SAS officials say it enables "richer data processing at the level of words, linguistic relations and word meanings." Teragram has developed and maintains large annotated dictionaries containing several hundred million words in more than 30 languages.
 
Business management expert Bill Jensen first decried the downsides of today's information explosion back in 2001, in his book Simplicity. According to his research, echoed by others, the most conservative estimates currently show that business information is doubling every eighteen months. This data flood has only grown more pronounced in recent years, and much of it lies outside traditional structured databases.
 
According to estimates, unstructured data comprises up to 70 percent of all business data. This unstructured data resides in customer comments and service notes, e-mail and chat threads, documents and surveys, blogs and RSS feeds, warranty claims, resumes, voice-mail and phone logs, among other sources.
 
Today's announcement came at SAS Global Forum, the largest annual SAS users group conference, attended by more than 3,000 business and IT users of SAS software and products.
 
Last month SAS officials announced their "31st straight year of revenue growth," with 2007 revenue of $2.15 billion, up 15 percent over 2006 results.
 
CEO Jim Goodnight said SAS is "free to focus on what organizations want -- raw data assets transformed into information."
 
Twitting software industry pundits who have predicted slower future growth in the BI market, Goodnight noted that BI applications accounted for 29 percent of SAS' 2007 revenue, and declared "we are not seeing a downward trend."
 
In related news, research firm Gartner (News - Alert) placed SAS in the Leaders Quadrant of its "Magic Quadrant for Business Intelligence Platforms, 2008.
 
In "The Forrester (News - Alert) Wave: Business Performance Solutions, Q4 2007," Forrester Vice President and Principal Analyst Paul D. Hamerman reported that SAS business performance products are "well integrated on its business intelligence platform," adding that SAS business performance offerings have "particular depth in predictive analytic forecasting, cost and profitability management and industry-specific products."
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is End-to-end Billing and Network Management, brought to you by Comarch (News - Alert).

 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rimhub Holdings, Inc. Acquires Systems Integration

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems. [ Read More ]
07/29/2014

California Association of Realtors Enhances Responsiveness with Interactive Intelligence

In the contact center solutions community, we hear so much these days about improving the customer experience and doing so with the additional objective of reducing costs. Contact centers after all are the front lines of customer interactions. Being able to be more responsive is key, along with taking advantage of state-of-the-art communications to dramatically reduce operating expenses. [ Read More ]
07/29/2014

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!