Oxygen Therapy Provider Inogen Improves Customer Service with Oracle CRM Products

Oracle (News - Alert), a provider of integrated business software and hardware systems, announced that Inogen, a specialist in oxygen therapy, has selected Oracle CRM on demand, Oracle Contact on demand and the Oracle E-Business suite to deliver superior customer service for patients.

Inogen has begun utilizing Oracle’s customer relationship management (CRM) solutions to create a new platform designed to scale to keep up with the company's rapid growth, increase efficiency and further support its dedication to customer service, company officials said.

The deployment helps Inogen increase metrics and reporting, so management can quickly monitor performance through the seamless integration of Oracle CRM on demand and Oracle Contact on demand.

Oracle CRM on demand and the Oracle E-Business suite now replace Inogen's previous, unlinked legacy systems that required special expertise to manage and adapt. These solutions provide a cohesive management of customer interactions that helps improve efficiency of staff and ultimately enables superior customer experiences, according to company officials.

"As the Inogen market share grows and we welcome more patients to our family, we needed a technology partner that allows us to maintain a high level of quality service, while scaling accordingly," said Byron Meyers, vice president of marketing, Inogen, in a statement.

Oracle implementation not only gives the company the efficiency it needs to manage a complex and rapidly changing business, but also allows them to focus on serving their family of oxygen therapy patients, according to Meyers.

Oracle Contact on demand allows for the immediate transfer of existing services, and puts phone numbers at the representative's fingertips with zero interruption or waiting time for the customer.

"Even with an already stellar commitment and delivery of the customer service experience, Inogen's deployment of Oracle has already created a dramatic difference in efficiency for both their users and sales and customer representatives," said Anthony Lye, SVP of Oracle CRM, in a statement.