Recently, HealthLine showcased Cleveland Clinic’s Access to Care Call Center during The 23rd Annual Conference of Healthcare Call Centers in Cleveland, Ohio. According to the company, than 150 healthcare call center leaders toured this center.
Together with HealthLine Systems’ EchoAccess call center solution, Cleveland Clinic Guideline Protocols offer advantages such as pre-surgical counseling calls performed by an RN using a survey checklist in EchoAccess; tailored nurse interventions for high risk patients and/or patients with chronic diseases; more than 190 pediatric and adult clinical guideline protocols developed in collaboration with Cleveland Clinic physicians and nurses; evidence-based clinical protocols to triage to the least costly, clinically appropriate care; physicians practice at Cleveland Clinic’s main campus and 14 Family Health Centers and many more.
HealthLine CEO Dan Littrell commented, “We’re pleased that the nation’s healthcare call center leaders were able to experience first-hand the size, scope, and comprehensive capability of Cleveland Clinic’s Access to Care Call Center." Littrell continued, "As HealthLine Systems’ clinical partner, Cleveland Clinic’s Guideline Protocols are available in our EchoAccess call center solution. These proven protocols enable evidence-based clinical triage and can support post-discharge follow up calls to clarify care instructions, minimize medication errors and avoid costly readmissions.”
Consistently ranked as one of the nation’s top 10 academic medical centers, Cleveland Clinic is HealthLine Systems’ clinical partner for contact center software solutions. Available exclusively from HealthLine Systems, Cleveland Clinic adult and pediatric clinical guideline protocols have been created by world-renowned physicians at Cleveland Clinic, the company stated in a press release.
Recently, the company announced that its next generation hosted solution now supports over 100 clients and more than 1,000 client users across the United States. EchoCloud delivers Internet-based benefits of both best-in-class software and hardware. Clients benefit from HealthLine Systems' significant investment, infrastructure and expertise with Echo solutions for credentialing, quality management, and access through a healthcare contact center.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.