Teleperformance Launches Fourth Site in India

Teleperformance (News - Alert), global customer experience leader, has launched its fourth site in India.

The new state of the art 100,000 square foot facility in Jaipur, state capital of India’s northwestern state of Rajasthan, provides expansion of over 1,200 additional production stations.

Officials with Teleperformance said that the addition of the new facility bolsters the company’s existing footprint in India which includes three geographic service delivery locations, namely Gurgaon, Indore and Jaipur (now with 2 sites).

The new facility strengthens Teleperformance's service delivery capabilities in India's domestic business process outsourcing (BPO) market.

Sanjay Mehta, Managing Director, Teleperformance India credits the expansion to both new business opportunities and growing long term client partnerships.

"Our new and spacious facility is equipped with best-in-class training facilities and state-of-the-art technology labs to foster business innovation. We have already started operations with more than 500 Tech Support Associates," said Mehta in a statement.

Company officials claimed that Teleperformance continues to experience consistent growth in India and the inauguration of 4th site in the subcontinent affirms the company’s strong position in the domestic India BPO market.

"We are excited about expanding in the high growth economy of India. This is a strategic investment for Teleperformance and an increasing number of our clients see the advantages of the highly skilled agent pool and the strong technology foundation India offers,” said Brent Welch, CEO of Teleperformance USA Group.

Welch said that Teleperformance continues to gain domestic market share in India, particularly through organic growth.

“This has been a contributing factor in extending our global market leadership position," he said.

Back in July, Teleperformance had announced that TMC, a global, integrated media company, has named the company as a recipient of a Customer Interaction Solutions magazine 2011 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.

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