Contact Center Solutions Featured Article

August 09, 2011

Digital Lightwave Launches service.YOU, an Online Customer Portal

By Shamila Janakiraman

TMCnet Contributor

Digital Lightwave (News - Alert) announced the launch of service.YOU, an online customer portal that is specially designed to help customers realize maximum value from their Digital Lightwave test products.

In a release Tom Newhart, vice president of Sales at Digital Lightwave said, “Available via free access, service.YOU puts key information and tools at the fingertips of our customers. It is an on-demand world and we want our customers to get real time solutions to their testing needs.”

The online customer portal is designed to reduce customers operating costs as it can simplify software upgrades and new functionalities implementation. service.YOU also provides instant access to the latest Digital Lightwave technologies and other new user guides, application notes and white papers, added officials.

service.YOU can easily integrate with Digital Lightwave’s in-house support systems thereby enabling customers to access the service history and current status of all their NIC (News - Alert) Platform products in real time continuously.

Digital Lightwave will be offering free quarterly software updates for all NICs along with this new online resource. Customers will be able to download the latest upgrade software and also sign up to receive notices of future updates using this new solution, said company sources.

The company specializes in providing products, technology and services to the global communications networking industry for optimizing the development, deployment and management of high-performance networks. Digital Lightwave caters to the needs of its clients by making network performance efficient besides ensuring service reliability.

Recently, Digital Lightwave announced enhancements to the NIC Platform’s OTN (Optical Transport Network) testing capabilities including support of Fiber Channel over OTN and ODTU-03 mapping. The new enhancements further reinforce the NIC’s position as the most complete OTN test suite available in any portable instrument worldwide. The NIC Platform is well known for its capabilities in OTN testing.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.

Edited by Jennifer Russell

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