Contact Center Solutions Featured Article

AT&T Mobile Goes Live With Convergys Decisioning Solution

February 07, 2008

Teleservices giant Convergys Corporation announced Thursday that AT&T (News - Alert) Mobility has gone live with the company’s Dynamic Decisioning Solution, a proprietary software suite that integrates with an enterprise’s service delivery, billing and customer care systems to obtain a single holistic view of each customer, and then drives actions based on customer history to maximize revenues and customer loyalty.
 
Convergys (News - Alert) Dynamic Decisioning Solution data can be used to guide individualized recovery strategies, helping enterprises retain the loyalty—and future value—of long-term customers, without providing unnecessary incentives to customers with little future value. The solution assists customer service agents in providing consistent and proactive care by enabling centralized policy creation and management, as well as automated and real-time policy enforcement across all contact channels.
 
AT&T Mobility, the former Cingular (News - Alert) Wireless and wholly owned subsidiary of AT&T Inc., signed a five-year license and support contract with Convergys for this solution.
 
Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. Convergys has been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.
 
For more information, visit www.convergys.com.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is The “BRAIN” Model of Intelligibility in Business Telephony, brought to you by Polycom (News - Alert).

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