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TMCnet Contact Center Solutions Week in Review
For those of you who check the home page of the Contact Center Solutions Community on a regular basis, you know that I spent the past week in Indianapolis at Interactive Intelligence's Interactions 13 event. As a result, it is my hope that you read not only the articles that were written during the event, but also will continue to read next week about more interesting information I gleaned from the company, its resellers, customers and industry analysts.
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05/18/2013
Customer Experience Research: ININ Reveals What Enquiring Minds Want to Know
As a prelude to the closing session of the Interactive Intelligence Interactions 13 event, the company's CMO Joe Staples informed me that some "interesting and surprising" research was going to be revealed. Was he ever correct!
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05/17/2013
The Stockade Group and the Call Center Corporation Merge to Dedicate Resources to Customer Service
The Stockade Group, a provider of telephone and Web-based client outreach services, and the Call Center Corporation, a provider of call center software and technology, have merged to combine their resources and focus on delivering quality customer service. In a time when up brands can lose up to 20 percent of revenue due to poor customer experience, this move is crucial in ensuring customer satisfaction and business success.
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05/17/2013
Commissioner Robert M. McDowell to Join Hudson Institute as Visiting Fellow
Hudson Institute, a nonpartisan policy research organization announced on Thursday that Commissioner Robert M. McDowell will serve as a Visiting Fellow at the organization once he leaves the Federal Communications Commission later this week, the Sacramento Bee reports.
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05/16/2013
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Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]- Part 2: Leveraging Technology for Remote Agents
[white paper] - Part 3: Next Generation Home Working
[white paper] - Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
- Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013 - Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013 - Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013 - Interactive Intelligence Wins TechPoint Mira Award for Tech Company of the Year; CEO, Dr. Donald Brown, Wins Trailblazer in Technology Award
Apr 24, 2013 - Interactive Intelligence to Announce First-Quarter 2013 Financial Results
Apr 17, 2013
