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Source Technologies Announces Visual Technical Support to Customers and Resellers

July 26, 2011

Source Technologies, a global provider of specialized printing solutions, announced its ability to offer visual technical support to customers and resellers.


Through this solution, the company is trying to leverage a global fact that face-time is invaluable for building relationships. Visual impact can add an advantageous dimension when working through a service call.

Source Technologies added an effective and personal-touch to technical service using any camera-enabled device, such as iPads, select smartphones and computers.

“Many customers and resellers have access to Skype, FaceTime, chat or other video applications which opens up our ability to engage with them visually,” said Tony Stokes, technical support representative, in a statement. “If a technical issue cannot be diagnosed or resolved with a mere phone call, before dispatching on-site support, we can offer a more immediate option.”

Leveraging video tech support, enterprises can see the end-user experience. They can show users exactly how to further diagnose or resolve the issue.

The main benefits of video support from Source Technologies include real-time observation of customer issues, menu configuration walk-through, demonstration of parts replacement, reassurance of accurate corrective action, and facilitation of a fast and clear solution.

However, the visual option will not replace phone support or on-site service. Live step-by-step instruction via video, with the company’s technical support team, is one of the main enhancements Source Technologies has implemented, to offer a better experience to its customers.

Recently, Source Technologies announced that it has been named an RSPA Certified Retail Technology Provider. According to RSPA's industry standards, Source Technologies received the certified technology provider status by showing a commitment to excellence and an exceptional level of professionalism.


Rajani Baburajan is a contributing editor for ContactCenterSolutions. To read more of Rajani's articles, please visit her columnist page.



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