Based on its recent analysis of the contact center outsourcing market, research group Frost & Sullivan (News - Alert) has presented teleservices giant Teleperformance with its 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.

 

This award was presented in recognition of Teleperformance’s (News - Alert) solid security foundation (network, applications and desktop) and security organization, which includes payment card industry (PCI) certification, supplementary certifications and the use of security best practices.

 

As anyone who reads the business news even casually knows, the globalization of the contact center industry makes for complex security challenges as clients operate in cross-border environments. The key challenge for the industry lies in establishing and maintaining the highest possible security standards to protect the availability, confidentiality and integrity of valuable client business data. Further, the sales environment in the outsourcing market is extremely competitive with strong robust solutions offered by a plethora of providers.

 

“Nonetheless, Teleperformance is currently the leading global provider of outsourced contact center services, competing against other Tier 1 giants in the industry,” says Frost & Sullivan Strategic Analyst Michael DeSalles. “The company conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries in over 75 world markets.”

 

Teleperformance cites its unique security team and its vision to construct a security framework based on upcoming statutory and compliance requirements. Instead waiting for a universal security framework to emerge, the company has decided to blend multiple standards and processes that will resemble the security language of the future.

 

Teleperformance boasts ISO 17799 compliance and ITIL for superior IT service. The ISO international security standard was chosen as the cornerstone of the practice based on its ability to attach additional controls for vertical-specific regulatory requirements like HIPAA.

 

The company demonstrated its leadership in the field by achieving VISA PCI level compliance for U.S. and Mexico operations in February 2007. It is among the first outsourcing companies in the industry to attain this important certification and is required to maintain compliance annually with on-site audits performed by VISA approved PCI auditors along with quarterly 3rd party vulnerability scans. Teleperformance is HIPAA certified and is also Data Security Entity Certified (DSE) – proactively protecting itself, clients and the overall payment system against the threat of security compromises and other industry issues.

 

For more information, visit www.teleperformance.com.