ICMI Debuts SimplyCT Virtual Contact Center Solution in the U.S

The International Customer Management Institute (ICMI), a global provider of availability of simplyCT, the next generation comprehensive resources for customer management professionals, announced the a cloud-based Virtual Contact Center solution in the U.S.  

The launch was announced at the ACCE Conference & Expo.

Based on the principle of "simplicity as a service," simplyCT enables businesses to select components within the product to meet their on-demand needs.

“SimplyCT was designed to be used from any location with easy setup and minimal training required,” said Hagay Elyakim, EVP Sales & Marketing, in a statement. “We felt there was a need within the marketplace to consolidate the communication options for call centers into a very simplified platform. This approach will minimize wait periods for customers and create higher levels of customer service.”

This simple and self-configured solution improves efficiency and increases productivity within a call center. It modernizes and improves upon traditional call center technology to eliminate the restriction of the one-dimensional voice interaction used in the past.

A user-friendly interface facilitates voice, e-mail, chat and fax to meet the needs of contact center agents. An easy-to-use screen allows agents and supervisors to utilize all forms of communication and vastly increase their productivity. It also features monitoring tools that provide insight into current contact center activity with real time results.

Customers who implement SimplyCT solution can eliminate the need for hardware purchase or installation, so they can save on CAPEX. It will result in shorter ROI periods and improve overall contact center efficiency while delivering higher levels of customer service.

For the next 30 days, simplyCT is offering a free trial of their contact center solution, the company said.

Recently ICMI announced it has become the exclusive licensee of the Call Center Industry Advisory Council (CIAC) Certification program. ICMI has been a licensed provider of training for CIAC Certification since the program was introduced in 2003.