Contact Center Solutions Featured Article

CRM's StayinFront Noted as 'Positive' by Gartner

December 28, 2007

StayinFront, a CRM vendor, has been rated "Positive" in Gartner's (News - Alert) recent report "MarketScope for Sales Force Automation in the Consumer Goods Industry, 2H07."

The criterion for inclusion is at least $5 million in consumer goods sales force automation revenue specific to five key sales processes. The sales processes are category management, customer planning and TPM, volume planning, retail execution and monitoring and settlement.

StayinFront Consumer Goods Version 10 was noted for sales force automation, marketing automation and customer service applications. StayinFront officials say the product can be configured for use with existing business structures.

Thomas R. Buckley, StayinFront's CEO, said the vendor has enjoyed a strong presence in the pharmaceutical industry, but "have strategically intensified our presence in the consumer goods market."

In early December StayinFront announced it had joined the Motorola (News - Alert) PartnerSelect Independent Software Vendor Program.

Motorola's PartnerSelect Program is designed to promote "long-term go-to-market relationships and ecosystem-partnering among independent software vendors, product and business partners, and professional service providers worldwide," according to the StayinFronters.

As part of the program, StayinFront will focus on relationship development, application software and professional services by co-validating its CRM applications with Motorola's mobile products, including the MC70 and MC50 Enterprise Digital Assistant.

StayinFront's latest version, StayinFront CRM 10, enables organizations to gain the flexibility to deploy the product across multiple platforms, including LANs, WANs, Tablet PCs, and mobile devices.

Earlier this winter StayinFront was selected by the Salvation Army to develop an integrated donor management product for its Australian eastern territory fundraising operations.

StayinFront CRM can be delivered as a hosted application or installed on a corporate network. It supports a wide variety of mobile devices, such as tablet PCs, laptops and Pocket PCs. Headquartered in Fairfield, New Jersey, StayinFront has offices in Illinois, the United Kingdom, Belgium, Ireland, India, Australia, Singapore and New Zealand.

--------

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!