Contact Center Solutions Featured Article

Oracle's EPM System Recognized in Gartner's Leaders Quadrant

December 26, 2007

Oracle has announced that it has been positioned in the leaders quadrant in the recent Gartner (News - Alert) Report, “Magic Quadrant for Corporate Performance Management Suites, 2007.” This report examines and evaluates vendors for their ability to execute and completeness of vision.

According to Gartner, the Corporate Performance Management (CPM) Suite market includes the processes used to manage corporate performance, such as strategy formulation, budgeting and forecasting. It also includes the methodologies that drive some processes, including the balanced scorecard, or valued-based management, as well as the metrics used to measure performance against strategic and operational performance goals.

Gartner also noted that in order to be effective, CPM must be supported by a suite of analytical applications that provide the necessary functionality to support these processes, methodologies and metrics.

"Information can only drive insight and action if it is timely, accurate and in the right hands at the right time," said Rich Clayton, vice president, Business Intelligence and Performance Management Marketing, Oracle (News - Alert), in a Monday statement.

"With Oracle Enterprise Performance Management System, we are breaking down information silos within organizations -- enabling CFOs, line-of-business managers and IT executives to confidently utilize their data assets to drive better visibility, planning and alignment across the enterprise. We believe Oracle's position in the leaders quadrant for Corporate Performance Management Suites further validates our vision and strategy in this sector."

The convergence of Corporate Performance Management and Business Intelligence technologies has dictated that organizations need to integrate enterprise performance offerings.

The comprehensive and integrated Oracle Enterprise Performance Management (EPM) System is a component of Oracle Fusion Middleware. This solution brings together performance management applications, packaged business intelligence applications and business intelligence foundation and tools products into a complete and integrated system.

This system then allows the organization to manage and optimize performance across business functions. In addition, the hot-pluggable architecture of the offering helps customers to extend the value of their performance management and analytics applications across heterogeneous IT environments. 

Oracle is committed to delivering innovative Business Intelligence and EPM offering. As proof of its focus, the company is planning a number of enhancements for the upcoming release of its EPM System that includes new XBRL capabilities, improved drill back functionality, a new profitability and cost management application, and the release of Oracle’s Essbase Studio and Oracle Enterprise Performance Management Smart Space.

Oracle has more than proven itself in the telecommunications industry with its offerings and their performance. With this latest recognition, the company not only has its own brand for positioning, it can now lean on the power of the Gartner name.

Being placed in the leaders quadrant is significant for any company as it is commended by this well-respected firm as offering solutions that are delivering on their promises and helping to drive growth.

----------

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!