Contact Center Solutions Featured Article

Oracle's EPM System Recognized in Gartner's Leaders Quadrant

December 26, 2007

Oracle has announced that it has been positioned in the leaders quadrant in the recent Gartner (News - Alert) Report, “Magic Quadrant for Corporate Performance Management Suites, 2007.” This report examines and evaluates vendors for their ability to execute and completeness of vision.

According to Gartner, the Corporate Performance Management (CPM) Suite market includes the processes used to manage corporate performance, such as strategy formulation, budgeting and forecasting. It also includes the methodologies that drive some processes, including the balanced scorecard, or valued-based management, as well as the metrics used to measure performance against strategic and operational performance goals.

Gartner also noted that in order to be effective, CPM must be supported by a suite of analytical applications that provide the necessary functionality to support these processes, methodologies and metrics.

"Information can only drive insight and action if it is timely, accurate and in the right hands at the right time," said Rich Clayton, vice president, Business Intelligence and Performance Management Marketing, Oracle (News - Alert), in a Monday statement.

"With Oracle Enterprise Performance Management System, we are breaking down information silos within organizations -- enabling CFOs, line-of-business managers and IT executives to confidently utilize their data assets to drive better visibility, planning and alignment across the enterprise. We believe Oracle's position in the leaders quadrant for Corporate Performance Management Suites further validates our vision and strategy in this sector."

The convergence of Corporate Performance Management and Business Intelligence technologies has dictated that organizations need to integrate enterprise performance offerings.

The comprehensive and integrated Oracle Enterprise Performance Management (EPM) System is a component of Oracle Fusion Middleware. This solution brings together performance management applications, packaged business intelligence applications and business intelligence foundation and tools products into a complete and integrated system.

This system then allows the organization to manage and optimize performance across business functions. In addition, the hot-pluggable architecture of the offering helps customers to extend the value of their performance management and analytics applications across heterogeneous IT environments. 

Oracle is committed to delivering innovative Business Intelligence and EPM offering. As proof of its focus, the company is planning a number of enhancements for the upcoming release of its EPM System that includes new XBRL capabilities, improved drill back functionality, a new profitability and cost management application, and the release of Oracle’s Essbase Studio and Oracle Enterprise Performance Management Smart Space.

Oracle has more than proven itself in the telecommunications industry with its offerings and their performance. With this latest recognition, the company not only has its own brand for positioning, it can now lean on the power of the Gartner name.

Being placed in the leaders quadrant is significant for any company as it is commended by this well-respected firm as offering solutions that are delivering on their promises and helping to drive growth.

----------

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

What it Takes to Deliver a Superior Customer Experience

For enterprises large and small around the world for the past several years "Improving the Customer Experience" has become a C-level priority. Some might even say customer experience (CX) has become a preoccupation. The challenge for everyone who is a stakeholder in developing ways to improve CX is in divining the answer to a straightforward but devilish question, "What does it take to deliver a superior customer experience?" [ Read More ]
09/02/2014

Big Data: Changing the Recruitment Process

Big data is having an impact on every aspect of business today, and recruitment is no exception. Many HR managers are increasingly turning to big data to find the right people for the right position. This idea of using big data for recruitment is called people analytics, and has been adopted extensively by many companies, especially those in the call center industry. In fact, call centers have been one of the biggest beneficiaries of people analytics because of its high attrition rates and the d… [ Read More ]
09/02/2014

Mobile UC Benefits From 'Interactive Virtual Queuing' For Efficient Customer Care

A recent study commissioned by Nuance of 1,000 American consumers, confirmed the changing needs and concerns for customer service brought about by smartphones and online self-service applications for information and simple business transactions ("mobile apps"). Eighty-two percent of consumers only contact customer service when they can't resolve their needs online by themselves. [ Read More ]
09/02/2014

How to be the 'Squeaky Wheel' of Customer Service

Sometimes getting customer service can be tougher than anyone might expect. It's easy to think that, particularly these days, businesses will go to just about any lengths to get and keep customers, but when it comes to customer service, that's not always the case. However, there are ways that customers can, at least somewhat, force the issue, and get great customer service out of a company, even when it would seemingly rather not provide that service. Squeaky wheels, after all, get the grease, a… [ Read More ]
09/02/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!