Contact Center Solutions Featured Article

Microsoft Releases Next Generation CRM Solution for On-Premise and On-Demand Deployments

December 21, 2007

Microsoft (News - Alert) has released a new version of Microsoft Dynamics CRM, formerly code-named “Titan.” The new version of CRM is offered under two names, i.e., Microsoft Dynamics CRM 4.0 for on-premise and partner-hosted deployments and Microsoft Dynamics CRM Live for Microsoft-hosted deployment. With Microsoft Dynamics CRM, customers can choose the right deployment model for their specific business and IT needs as the new version is designed with a single unified-code base for both on-premise and on-demand deployments. If the needs of the customer change, the CRM offers the flexibility to change deployment models.
 
The new version of Microsoft CRM includes many new features or benefits such as new business intelligence capabilities including cross-entity views and an end-user ad hoc reporting wizard, new collaboration capabilities with Microsoft Office Communications Server 2007 including real-time presence indicators within the CRM application, an advanced multi-tenant architecture that supports multiple customers per server, advanced business process automation based on Microsoft Windows Workflow Foundation and extended global capabilities including user choice of more than 25 languages and pervasive support for multiple currencies.
 
Brad Wilson, general manager of Microsoft Dynamics CRM at Microsoft, said in a company press release, “Microsoft Dynamics CRM is making the power of choice a reality for businesses around the world. This new release further enables us to deliver on Microsoft’s software plus services strategy and provide our CRM solutions with a great user experience and exceptional business value.”
 
Available in more than 25 languages all over the world, the English language pack of Microsoft Dynamics CRM 4.0 will be available within the next seven days to new and existing partners and customers. Existing customers who have an active Software Assurance plan for Microsoft Dynamics CRM can get the new release at no additional charge. The new Microsoft Dynamics Live CRM service is currently available to a limited number of customers via the Early Access program only in United States and Canada.
 
 
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
 
Today’s featured White Paper (News - Alert) is titled Convergence in Telecommunication, brought to you by Comarch (News - Alert).
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!