Contact Center Solutions Featured Article

December 20, 2007

Fieldpoint Service Applications Selects Blink Logic for Reporting and Analytics

By Susan J. Campbell


Blink Logic Inc., a provider of collaborative, user-centric, on-demand business intelligence solutions, has announced today that its Web-based solution has been selected by Fieldpoint Service Applications Inc. to deliver multi-dimensional reporting and analytics for field service workers.

The integration of the Blink Logic on-demand BI solution with its own help desk, field service, contracts and project management software enables Fieldpoint to gain a distinct competitive advantage in the industry.

With the new Alert Analytics solution integrated with Fieldpoint’s .NET (News - Alert)-based technology, the enhanced solution delivers enhanced drill-down capabilities and multidimensional access to data in a format that supports collaborative information sharing across organizations.

"In order to better support business communication, analyze service management data and deliver superior customer service, today's field service companies need to provide employees with the flexibility to work from home, in the field, on the road, or from a hotel on any device," said Richard Smart, President, Fieldpoint, in a Thursday statement.
 
"By integrating Blink Logic BI with our own solution, our customers gain insight on information about their business in a format that can be accessed anywhere and is only limited by the bandwidth of their network."

Blink Logic’s on-demand solution was selected by Fieldpoint for its ease-of-use, Web-based delivery model and user-customizable dashboards, scorecards and collaboration tools.

The solution provides Fieldpoint with a competitive advantage by delivering a combined help desk, field service, contracts and projects management application. It also provides the additional benefit of analyzing the data in near real-time.

The Alert Analytics solution enables users to create an online community that provides enterprises with access to key metrics and the ability to easily communicate the value and integrity of those figures across the company in a collaborative, blog-like format.

"For small and medium-sized businesses, the licensing and deployment of BI platforms have traditionally been cost prohibitive," said Robert Lendvai, Blink Logic Inc.'s Chief Marketing Officer, in Thursday’s statement.
 
"Integrating management applications with analysis and reporting tools in an on-demand, Web-based format, delivers an economical and revenue-generating price point for our partners and their customers."

The new integrated Alert Analytics solution is available to software developers, consultants, IT and managed service providers, IP/telephony support providers and systems integrators through a monthly subscription with Fieldpoint.

Fieldpoint understands that in order to gain a competitive advantage, it has to go above and beyond customer expectations. As the company operates in an industry where they must meet the customer where they are, it is imperative that they have a solution that communicates current status at all times.

Blink Logic is providing an innovative solution that will enable Fieldpoint to gain that market leadership position, while also catering to the specific needs of its customer base.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is The Challenge of Maximizing Service Availability and Security.
 
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.


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